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WAVE Corporation
WAVE Corporation
11 – 50 Employees
EnterpriseMarketingSaaS
WAVE Corporation develops MediaBank, a digital asset management platform for organizing, protecting, and publishing creative content. The software brings images, video, documents, and text into a centralized environment, helping distributed enterprise teams manage production workflows and deliver assets across web, print, multimedia, email, and packaging channels. MediaBank also includes plugins, workflow controls, and publication tools, while WAVE focuses on configurable implementations and developer-led support to help creative organizations improve collaboration and process efficiency.
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Senior Implementation Engineer (Hybrid)

Lead complex, enterprise implementations of Clearwave’s patient-engagement platform for healthcare practices. Design integrations, resolve data issues, and guide clients through successful go-live.

USUnited StatesHybridFull-timeSeniorEnglish RequiredCustomer SuccessImplementation Specialist
JavaScriptPMPPythonSQL

Description

  • Deliver large and enterprise implementations from contract signature through go-live and transition to Support, often across multiple sites or specialties.
  • Plan scope, timelines, and resources while managing risks, dependencies, and escalations.
  • Act as the primary technical contact for client project teams and IT staff.
  • Lead discovery sessions covering scheduling, registration, and eligibility-verification workflows.
  • Translate current-state processes into future-state solutions on the Clearwave platform.
  • Define, document, and obtain approval for business and technical requirements.
  • Build and review complex configurations, SQL, data mappings, and integration logic.
  • Coordinate with client IT teams, practice-management system vendors, and EHR vendors on interfaces and data exchange.
  • Own testing plans, user acceptance testing, data validation, and go-live readiness.
  • Resolve complex technical issues during implementation and hypercare as the escalation point.
  • Develop trusted relationships with stakeholders ranging from front-desk leads to executives.
  • Communicate project status, risks, and trade-offs to clients, Clearwave leadership, and Customer Success.
  • Drive client satisfaction by handing off stable, thoroughly documented implementations to Support and Customer Success.
  • Mentor and train Implementation Engineers through configuration reviews, paired work, and onboarding.
  • Lead initiatives that improve implementation methods, tools, templates, and playbooks.
  • Share field insights with Product and Engineering to influence the roadmap and reduce future implementation effort.
  • Maintain reusable project deliverables and documentation.
  • Support broader company initiatives.

Requirements

  • At least five years of experience in technical implementation, solutions engineering, or integration roles delivering enterprise software.
  • Advanced SQL proficiency.
  • Strong working knowledge of XML, JSON, and HTML.
  • Hands-on experience with APIs and data integrations.
  • Established proficiency with Git or another source-control tool.
  • Demonstrated success leading complex, multi-stakeholder implementations for large customers through on-time go-live.
  • Ability to convert ambiguous business workflows into clear requirements and practical technical designs.
  • Exceptional communication skills with technical and non-technical audiences, including executives.
  • Experience mentoring, training, or coaching teammates.
  • Strong ownership, sound judgment, and composure under pressure.
  • Healthcare technology experience is preferred, particularly with practice-management systems, EHRs, or patient-access workflows such as scheduling, registration, and eligibility.
  • Experience with HL7, FHIR, or X12 270/271 eligibility transactions is preferred.
  • Working knowledge of HIPAA and secure handling of protected health information is preferred.
  • Scripting experience in Python, JavaScript, or a similar language is preferred.
  • Project management training or certification, such as PMP or Scrum, is preferred.
  • Preference for candidates working in the PCT, MT, or CST time zones.

Benefits

  • Competitive salary.
  • Flexible time off, including eight holidays.
  • Paid parental leave.
  • 401(k) plan with an employer matching contribution.
  • Discretionary annual bonuses and merit increases.
  • Hybrid work schedule.
  • Comprehensive medical, dental, and vision coverage.

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