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Senior Implementation Engineer (Hybrid)
Lead complex, enterprise implementations of Clearwave’s patient-engagement platform for healthcare practices. Design integrations, resolve data issues, and guide clients through successful go-live.
विवरण
- Deliver large and enterprise implementations from contract signature through go-live and transition to Support, often across multiple sites or specialties.
- Plan scope, timelines, and resources while managing risks, dependencies, and escalations.
- Act as the primary technical contact for client project teams and IT staff.
- Lead discovery sessions covering scheduling, registration, and eligibility-verification workflows.
- Translate current-state processes into future-state solutions on the Clearwave platform.
- Define, document, and obtain approval for business and technical requirements.
- Build and review complex configurations, SQL, data mappings, and integration logic.
- Coordinate with client IT teams, practice-management system vendors, and EHR vendors on interfaces and data exchange.
- Own testing plans, user acceptance testing, data validation, and go-live readiness.
- Resolve complex technical issues during implementation and hypercare as the escalation point.
- Develop trusted relationships with stakeholders ranging from front-desk leads to executives.
- Communicate project status, risks, and trade-offs to clients, Clearwave leadership, and Customer Success.
- Drive client satisfaction by handing off stable, thoroughly documented implementations to Support and Customer Success.
- Mentor and train Implementation Engineers through configuration reviews, paired work, and onboarding.
- Lead initiatives that improve implementation methods, tools, templates, and playbooks.
- Share field insights with Product and Engineering to influence the roadmap and reduce future implementation effort.
- Maintain reusable project deliverables and documentation.
- Support broader company initiatives.
आवश्यकताएँ
- At least five years of experience in technical implementation, solutions engineering, or integration roles delivering enterprise software.
- Advanced SQL proficiency.
- Strong working knowledge of XML, JSON, and HTML.
- Hands-on experience with APIs and data integrations.
- Established proficiency with Git or another source-control tool.
- Demonstrated success leading complex, multi-stakeholder implementations for large customers through on-time go-live.
- Ability to convert ambiguous business workflows into clear requirements and practical technical designs.
- Exceptional communication skills with technical and non-technical audiences, including executives.
- Experience mentoring, training, or coaching teammates.
- Strong ownership, sound judgment, and composure under pressure.
- Healthcare technology experience is preferred, particularly with practice-management systems, EHRs, or patient-access workflows such as scheduling, registration, and eligibility.
- Experience with HL7, FHIR, or X12 270/271 eligibility transactions is preferred.
- Working knowledge of HIPAA and secure handling of protected health information is preferred.
- Scripting experience in Python, JavaScript, or a similar language is preferred.
- Project management training or certification, such as PMP or Scrum, is preferred.
- Preference for candidates working in the PCT, MT, or CST time zones.
लाभ
- Competitive salary.
- Flexible time off, including eight holidays.
- Paid parental leave.
- 401(k) plan with an employer matching contribution.
- Discretionary annual bonuses and merit increases.
- Hybrid work schedule.
- Comprehensive medical, dental, and vision coverage.
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