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SES Space & Defense
SES Space & Defense
51 – 200 Employees
AerospaceConsultingManufacturing
SES Space & Defense provides aerospace and defense services and technology solutions that support military and government missions. The company focuses on strengthening operational capabilities through its work across consulting, manufacturing, and aerospace, with professional opportunities spanning fields such as engineering and information technology. Its stated commitment to diversity, inclusion, and talent development reflects a workplace designed to bring together people from varied technical and professional backgrounds.
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Satellite Operations Center Technician – Tampa, FL

Support global satellite communications networks from SES Space & Defense’s Tampa operations center. Monitor SATCOM systems, troubleshoot VSAT services, and coordinate network operations.

USUnited StatesFLFloridaOn-siteFull-timeMiddleSeniorEnglish RequiredOperations
LinuxTCP/IPTypeScriptUnix

Description

  • Deliver Tier 1 and Tier 2 support for satellite and network operations
  • Monitor, control, and configure global satellite communications networks, including deployed earth terminals and embedded communications equipment
  • Operate iDirect hub and remote systems supporting global TDMA/IP networks
  • Track satellite and network performance while providing customer support
  • Troubleshoot VSAT systems remotely with iDirect software
  • Resolve customer broadband IP issues and support complex installations and site start-ups
  • Monitor iDirect TDMA configurations and live network performance, escalating anomalies to the Team Lead
  • Create network utilization, performance, and activity reports
  • Log and manage service issues through Remedy
  • Diagnose end-user hardware and software problems and provide user training
  • Test satellite network performance and produce supporting metrics and reports
  • Contribute to network design and capacity-planning activities
  • Identify and resolve network faults with iMonitor, iBuilder, and SolarWinds
  • Coordinate service restoration and maintain accurate trouble-ticket records
  • Provide operational status updates to customers and management
  • Help test and deploy software releases for fielded network equipment

Requirements

  • High school diploma or GED is required
  • An associate degree or higher is preferred
  • At least five years of SATCOM experience, or an equivalent combination of education, training, and experience
  • Experience supporting iDirect Hub solutions, TCP/IP, core networking concepts, and SATCOM/RF systems
  • One year of education or directly relevant experience performing network operations center support
  • Security+ certification must be obtained within 90 days of hire
  • Top Secret clearance with eligibility for an SCI determination
  • Clear verbal, written, and interpersonal communication skills
  • Ability to work independently and collaborate effectively in a team-based environment
  • Strong analytical and problem-solving abilities
  • Willingness to work shifts, including some weekends and holidays
  • Preferred knowledge of IP routing, Linux/Unix, Microsoft Office, and trouble-ticket systems
  • Preferred technical certification such as CCNA, CCDA, CCNP, or CCDP

Benefits

  • The posting refers to employee-focused benefits but does not specify individual benefits

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