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Teleperformance
Teleperformance
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Teleperformance provides customer experience management and digital integrated business services for organizations operating across global markets. Its work combines technology, data privacy, and multilingual support to help clients deliver tailored business solutions. The company recruits across areas such as customer service, business development, marketing, sales, and human resources, with opportunities in Spain including Barcelona, Madrid, and Seville. Its international workforce reflects a focus on employee experience, cultural diversity, and collaboration across multilingual teams.
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Reporting Analyst

Prepare Excel and PowerPoint reports on operations, productivity, and TikTok performance for TP, a global digital business services provider. Partner with Operations leaders to reconcile data and share useful insights.

USUnited StatesAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowa
$20 – $30 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredBusiness Intelligence Analyst

Description

  • Produce and analyze reports and spreadsheets on daily, monthly, and annual schedules.
  • Create management presentations using operational, accuracy, and productivity data, charts, and graphs.
  • Coordinate with Operations leaders to gather the information they need.
  • Communicate with colleagues across multiple internal teams.
  • Work with Operations to keep performance reporting accurate.
  • Reconcile reports against quality and production data.
  • Use extensive Excel reporting to build and analyze datasets.
  • Interpret TikTok performance results and explain the insights they reveal.
  • Provide administrative assistance to Operations leaders.
  • Carry out additional duties assigned by the supervisor.

Requirements

  • A detail-focused approach to work.
  • Availability for extended hours during month-end periods.
  • Adaptability when priorities or circumstances change frequently.
  • Strong service skills, with a focus on timely delivery and quality.
  • Advanced Excel skills, including PivotTables, Power Query, Power Pivot, and complex formulas.
  • Expertise with Google Workspace tools, including Sheets, Docs, Slides, Drive, and Forms.
  • Openness to taking on new challenges each day.
  • Clear spoken and written English communication with staff and managers at all levels.
  • Strong organization and time-management abilities.
  • Strong interpersonal and customer-service skills.
  • Proactive in raising ideas, proposing alternatives, and giving or receiving constructive feedback.
  • Sound judgment and strong problem-solving skills.
  • Ability to view a computer monitor for several hours at a time.
  • Ability to analyze and interpret data, prepare reports, use computers and software, present data internally and externally, identify trends, and inform important business decisions.

Benefits

  • Medical, vision, and dental coverage for eligible employees and their families.
  • Employment assistance programs.
  • Health and personal time off (HPT).
  • Leave programs, subject to eligibility.
  • Competitive 401(k) plans.
  • Life insurance.
  • Supplemental medical coverage.
  • Critical care insurance.
  • Pet insurance.
  • Flexible spending account (FSA) plans.
  • Retail discounts.
  • Career advancement opportunities.
  • An inclusive and diverse workplace culture.
  • Support for active-duty service members, veterans, and military families.
  • Reasonable accommodations during the application process.

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