Helpware
Helpware
1,001 – 5,000 Employees
ConsultingLogisticsMarketing
Helpware is a global People as a Service outsourcer that helps high-growth, technology, and market-disrupting companies improve customer experiences and operational efficiency. Its services span digital customer experience, AI-supported customer service, content control and verification, back-office operations, data labeling, digital marketing support, cybersecurity, and software development. By combining human expertise with technology-enabled processes, Helpware builds culturally aligned, scalable teams for clients across sectors including logistics, marketing, and consulting.

Product Designer — Remote in Mexico

Design the end-to-end experience for an AI-powered legal platform. Create clear, trustworthy workflows, interfaces, and design systems for professional users.

Description

  • Lead product design from problem definition and user flows through wireframes, prototypes, and polished UI
  • Create intuitive interfaces for complex, information-rich document review and analysis workflows
  • Collaborate with front-end engineers to deliver accurate, responsive, and accessible interfaces
  • Interview users to understand their workflows and evaluate design decisions
  • Develop and maintain the design system and component library as the product evolves
  • Contribute to the product’s brand and visual direction when needed
  • Partner directly with founders and engineers to turn a rapidly changing roadmap into clear, intuitive, trustworthy experiences

Requirements

  • 3–5 years of product design experience delivering production software, preferably web applications
  • A strong portfolio demonstrating end-to-end design work, including flows, interaction design, and polished professional interfaces
  • Advanced Figma skills, including prototyping and using or creating design systems
  • Ability to simplify complex, expert workflows into clear and approachable experiences
  • Strong self-management and communication skills for working on a small, distributed team
  • Proficiency with AI tools and a track record of using them to improve efficiency
  • Experience designing for professional or expert users, such as in legal, medical, finance, or enterprise settings, is a plus
  • Knowledge of HTML/CSS or experience collaborating closely with engineers in code is a plus
  • Experience with brand or visual identity beyond product interfaces is a plus
  • Interest in AI and LLM products, particularly designing for user trust, is a plus

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