First American
First American
Founded in 1889, First American is a real estate and financial services company supporting homebuyers, sellers, businesses, and investors through products and services designed for the property market. With more than 20,000 employees and over 700 offices worldwide, the company has grown into a $9 billion organization serving a broad range of real estate needs. First American’s work brings together industry expertise, technology, innovation, and community involvement, with a stated focus on employee engagement and workplace culture. Its careers profile is relevant to professionals interested in contributing to technology-enabled transformation across real estate and finance.

Operations Manager, Cash Management | First American | Fort Mill Hybrid

Lead cash management operations, projects, and teams for ServiceMac, a mortgage servicing and real estate technology provider. Drive compliance, operational performance, team development, and continuous improvement.

Description

  • Direct daily operations and priorities for a large functional area or department
  • Lead professionals accountable for operational and project results
  • Supervise teams through direct and indirect reporting relationships
  • Support project reviews and approve detailed designs and cost estimates
  • Contribute to long-term departmental planning
  • Inform operational decisions and adjust project plans and schedules as needed
  • Prepare and deliver employee performance reviews
  • Provide continuous performance feedback and coaching
  • Recommend hiring and compensation decisions
  • Ensure reliable process and service delivery while strengthening team capabilities
  • Drive execution, compliance, and ongoing process improvement
  • Partner with leaders to identify and implement solutions that improve business effectiveness

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience
  • Five to seven years of directly related experience
  • Three to five years of demonstrated supervisory or management experience
  • Proven ability to establish, lead, and sustain effective working relationships at the middle-management level
  • Experience designing, developing, and executing complex projects within a functional specialty
  • Ability to build and maintain effective relationships across functional groups and business units
  • Ability to influence others in sensitive situations while maintaining productive relationships
  • Ability to communicate a function’s vision, establish aligned goals, measure outcomes, and understand competitor, financial, and industry dynamics
  • Ability to recruit, retain, and develop talent; enforce accountability; lead change; resolve conflict; and promote collaboration
  • Ability to manage customer expectations, gather feedback, and fulfill commitments
  • Ability to provide dependable information, deliver compelling presentations, listen attentively, and negotiate effectively
  • Business acumen, strategic agility, talent-development capability, and the ability to influence change

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Paid time off and sick leave
  • Employee stock purchase plan
  • Inclusive, people-first workplace culture
  • Equal opportunity employment

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