Beth Israel Lahey Health
Beth Israel Lahey Health

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

Medical Secretary - Beverly Urology (Onsite)

Support patient registration, appointment scheduling, billing, and telephone service for BILH Urology in Beverly. Provide welcoming frontline assistance to Beth Israel Lahey Health patients and staff.

Description

  • Represent BILH Specialty Care in frontline patient interactions
  • Deliver responsive service to patients and staff
  • Manage incoming and outgoing phone communications
  • Complete patient registration accurately
  • Coordinate and schedule appointments
  • Collect patient co-pays and process billing tasks
  • Contact patients to confirm appointments
  • Help patients access appropriate care at the appropriate time
  • Contribute to a positive experience at every point of contact

Requirements

  • High school diploma or GED
  • At least one year of experience in a high-volume customer service role or a related position
  • Demonstrated strength in customer service
  • Proficiency with personal computers
  • Clear and effective written and verbal communication
  • Ability to manage multiple tasks
  • Influenza vaccination is required as a condition of employment

Benefits

  • Influenza vaccination is required as a condition of employment
  • Additional compensation may include shift differentials, call pay, premium pay, and overtime, where applicable

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