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Viveo is a health technology company developing digital infrastructure for more accessible, convenient, and affordable healthcare. Its white-label patient portal, launched in Estonia, brings insurers, doctors, clinics, and patients together in one platform, helping healthcare organizations manage connected services and improve the customer experience. With a team of industry specialists, Viveo supports the digital transformation of health and wellness businesses across global markets.
Junior Systems Analyst (Hybrid) - Viveo
Junior Systems Analyst at Viveo supporting incidents across ERP, WMS, POS, and integrated healthcare operations. The role also contributes to testing, requirements gathering, documentation, and task automation.
Description
- Resolve user incidents involving ERP, WMS, POS systems, and related integrations
- Review and route support tickets with complete diagnostic details
- Test fixes and enhancements, execute test scenarios, and record supporting evidence
- Help gather requirements and test system improvements with the development team
- Prepare SOPs and user-facing process documentation
- Analyze recurring issues, document scenarios, and refer them to the appropriate teams
- Encourage AI and automation for repetitive operational tasks
Requirements
- At least one year of experience in user support or customer-facing service
- Employees with more than one year at the company may demonstrate these qualifications through experience and skills gained in their current or previous role
- Familiarity with business platforms such as ERP, POS, WMS, and comparable systems
- A completed or in-progress bachelor's degree beyond the third semester in Systems Analysis and Development, Information Systems, IT Management, or a related discipline
- General ERP knowledge is preferred
- Python development experience is preferred
- Familiarity with PDCA, Ishikawa, and the 5 Whys is preferred
- Familiarity with Agile, Scrum, and Kanban practices is preferred
- Knowledge of ITIL and COBIT is preferred
Benefits
- Health insurance
- Dental insurance
- Meal allowance
- Transportation allowance
- Life insurance
- Private pension plan
- PPR profit-sharing program
- Access to the Viveo Health Center, including in-person specialties and an online platform
- Exclusive discounts at the Mafra Especialidades store
- TotalPass membership
- Childcare assistance
- Exclusive employee partnerships and discounts covering education, leisure, and other services
- Up to 70% reimbursement for hearing devices and prostheses for employees with disabilities and INSS-rehabilitated employees, subject to internal policy
- Hearing aid replacement every two years for employees with disabilities and INSS-rehabilitated employees
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