Viveo
Viveo
Viveo este o companie de tehnologie medicală care dezvoltă infrastructură digitală pentru servicii de sănătate mai accesibile, mai convenabile și mai accesibile ca preț. Portalul său pentru pacienți, disponibil sub marca partenerilor și lansat în Estonia, reunește asigurători, medici, clinici și pacienți într-o singură platformă, ajutând organizațiile din domeniul sănătății să gestioneze servicii conectate și să îmbunătățească experiența clienților. Cu o echipă de specialiști în industrie, Viveo sprijină transformarea digitală a companiilor din domeniul sănătății și al bunăstării pe piețe globale.

Junior Systems Analyst (Hybrid) - Viveo

Junior Systems Analyst at Viveo supporting incidents across ERP, WMS, POS, and integrated healthcare operations. The role also contributes to testing, requirements gathering, documentation, and task automation.

Descriere

  • Resolve user incidents involving ERP, WMS, POS systems, and related integrations
  • Review and route support tickets with complete diagnostic details
  • Test fixes and enhancements, execute test scenarios, and record supporting evidence
  • Help gather requirements and test system improvements with the development team
  • Prepare SOPs and user-facing process documentation
  • Analyze recurring issues, document scenarios, and refer them to the appropriate teams
  • Encourage AI and automation for repetitive operational tasks

Cerințe

  • At least one year of experience in user support or customer-facing service
  • Employees with more than one year at the company may demonstrate these qualifications through experience and skills gained in their current or previous role
  • Familiarity with business platforms such as ERP, POS, WMS, and comparable systems
  • A completed or in-progress bachelor's degree beyond the third semester in Systems Analysis and Development, Information Systems, IT Management, or a related discipline
  • General ERP knowledge is preferred
  • Python development experience is preferred
  • Familiarity with PDCA, Ishikawa, and the 5 Whys is preferred
  • Familiarity with Agile, Scrum, and Kanban practices is preferred
  • Knowledge of ITIL and COBIT is preferred

Beneficii

  • Health insurance
  • Dental insurance
  • Meal allowance
  • Transportation allowance
  • Life insurance
  • Private pension plan
  • PPR profit-sharing program
  • Access to the Viveo Health Center, including in-person specialties and an online platform
  • Exclusive discounts at the Mafra Especialidades store
  • TotalPass membership
  • Childcare assistance
  • Exclusive employee partnerships and discounts covering education, leisure, and other services
  • Up to 70% reimbursement for hearing devices and prostheses for employees with disabilities and INSS-rehabilitated employees, subject to internal policy
  • Hearing aid replacement every two years for employees with disabilities and INSS-rehabilitated employees

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