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Travelers is an insurance company serving individuals and businesses with coverage supported by specialty expertise, risk control, underwriting, technology and analytics, and sales teams. Its work centers on helping customers prepare for uncertainty while developing new approaches to insurance and planning for future risks. Travelers also highlights community involvement, diversity, sustainability, continuous learning, and professional growth across its operations in the United States, Canada, and Europe. Its career opportunities span roles for experienced professionals and emerging talent.
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General Liability Claims Representative

Manage injury and property damage claims for Travelers, a property and casualty insurer. Investigate coverage, liability, damages, reserves, and settlements, and issue claim payments.

USUnited StatesAZArizonaCOColoradoOROregon
$67,000 – $110,600 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Manage injury and property damage claims from initial notice through resolution.
  • Handle personal and business liability claims of low to moderate complexity.
  • Investigate claims by contacting relevant parties to confirm coverage, assess liability and damages, and set reserves.
  • Communicate professionally with customers, opposing counsel, vendors, internal teams, and other parties.
  • Negotiate settlements and issue accurate, timely payments.
  • Handle litigation matters with low complexity.
  • Keep claim activity records accurate in claim management systems.
  • Adapt to technology rollouts, system upgrades, and digital tools, including AI tools.
  • Train and coach less experienced claims professionals.
  • Carry out other assigned duties.

Requirements

  • Bachelor’s degree.
  • Two years of experience in liability, bodily injury, or a comparable area.
  • Active adjuster license where required by state law.
  • Experience using claims management systems.
  • Advanced skills with Microsoft Office and enterprise technology systems and platforms.
  • Excellent verbal and written communication skills.
  • Ability to analyze situations, use sound judgment, and make effective decisions.
  • Exceptional customer service skills.
  • Strong attention to detail and organizational skills.
  • Demonstrated conflict resolution and negotiation skills.
  • Ability to manage stress and remain professional under pressure.
  • Strong understanding of insurance principles and terminology.
  • Working knowledge of state insurance regulations, claims handling requirements, and fair claims practices.
  • Ability to understand and analyze policy language.
  • High school diploma or GED.
  • One year of bodily injury liability, property damage liability, or comparable claims experience, or successful completion of Travelers’ required Claim Representative training program.
  • Obtain and maintain relevant insurance licenses within three months of starting the job.

Benefits

  • Health insurance for employees and eligible family members beginning on the first day of employment.
  • Dollar-for-dollar 401(k) match on the first 5% of eligible pay, up to an annual maximum.
  • Paying it Forward Savings Program, which provides annual 401(k) contributions toward student loan payments.
  • Pension plan fully funded by Travelers.
  • At least 20 days of paid time off each year.
  • Nine paid company holidays.
  • Wellness program with tools, discounts, resources, and caregiving support.
  • Free professional counseling, health coaching, and mental health resources.
  • Matching Gift and Volunteer Rewards program.
  • Performance-based cash incentive awards.

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