United Digestive is a healthcare provider network focused on digestive and gastrointestinal care. Through its partner practices, the organization offers outpatient procedures such as colonoscopy and hemorrhoid banding, diagnostic services including abdominal ultrasound and upper GI testing, nutrition counseling, and care for conditions such as Crohn’s disease, ulcerative colitis, IBS, and GERD. Its patient-centered approach emphasizes accessible, cost-conscious care, supported by scheduling tools, patient portals, procedure preparation guidance, and educational resources on GI health.
Financial Counselor I – United States Remote
United Digestive is hiring a remote Financial Counselor I to support patient financial clearance for gastroenterology procedures and visits. The role focuses on insurance verification, referrals, authorizations, payment plans, and patient account support.
Description
- Handle financial clearance for endoscopy, hospital procedures, and office visits
- Verify and document insurance benefits in Greenway and the Authorization Worklist
- Process referrals and authorizations, completing an average of 23 or more verifications daily
- Track pending accounts and alert office and management staff to necessary postponements or cancellations
- Keep the error rate below 2% of total work volume across the prior two quarters
- Answer the internal Financial Counselor line and help employees resolve verification and billing questions
- Complete office-visit benefit checks and process referrals and authorizations at least three days before service
- Arrange payment plans for self-pay patients and those with significant balances or required deposits
- Support patient voicemail, document imports, and patient portal activities
- Handle special verification requests and calculate and communicate payments, balances, and deposits due
- Collect, record, and update patient demographic and insurance details
- Explain treatment and procedure payment responsibilities to patients and their relatives
- Respond to information requests from United Digestive staff
- Protect patient information through HIPAA compliance and strict confidentiality
- Attend staff meetings and participate in directed marketing activities
- Perform other assigned duties and special projects
- Report to the Financial Counselor Manager
Requirements
- High school diploma or GED is required
- Three to five years of medical-setting experience with insurance verification, prior authorization, and precertification
- Gastroenterology experience is preferred
- Computer literacy
- Typing speed of 40 words per minute
- Ability to use practice-management and Microsoft Office applications
- Strong verbal and written communication skills
- High attention to detail
- Ability to assist patients, visitors, coworkers, and physicians courteously and respectfully
- Professional, outgoing, warm, and helpful demeanor
- Compassion when supporting people who are ill and need assistance
- Ability to plan, prioritize, and manage multiple tasks
- Ability to work under pressure and communicate issues promptly
- Clear, professional communication by phone, email, and in person
- Ability to interpret and apply clinical and nonclinical best practices
- Successful completion of a pre-employment drug screening
Benefits
- Full-time employment
- Drug-free workplace
- Equal opportunity employer