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DaVita Kidney CareProvide hands-on dialysis care to DaVita patients with end-stage renal disease, working under RN supervision. Monitor treatments, maintain equipment, and support patients.
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Financial Counselor I – United States Remote
United Digestive is hiring a remote Financial Counselor I to support patient financial clearance for gastroenterology procedures and visits. The role focuses on insurance verification, referrals, authorizations, payment plans, and patient account support.
विवरण
- Handle financial clearance for endoscopy, hospital procedures, and office visits
- Verify and document insurance benefits in Greenway and the Authorization Worklist
- Process referrals and authorizations, completing an average of 23 or more verifications daily
- Track pending accounts and alert office and management staff to necessary postponements or cancellations
- Keep the error rate below 2% of total work volume across the prior two quarters
- Answer the internal Financial Counselor line and help employees resolve verification and billing questions
- Complete office-visit benefit checks and process referrals and authorizations at least three days before service
- Arrange payment plans for self-pay patients and those with significant balances or required deposits
- Support patient voicemail, document imports, and patient portal activities
- Handle special verification requests and calculate and communicate payments, balances, and deposits due
- Collect, record, and update patient demographic and insurance details
- Explain treatment and procedure payment responsibilities to patients and their relatives
- Respond to information requests from United Digestive staff
- Protect patient information through HIPAA compliance and strict confidentiality
- Attend staff meetings and participate in directed marketing activities
- Perform other assigned duties and special projects
- Report to the Financial Counselor Manager
आवश्यकताएँ
- High school diploma or GED is required
- Three to five years of medical-setting experience with insurance verification, prior authorization, and precertification
- Gastroenterology experience is preferred
- Computer literacy
- Typing speed of 40 words per minute
- Ability to use practice-management and Microsoft Office applications
- Strong verbal and written communication skills
- High attention to detail
- Ability to assist patients, visitors, coworkers, and physicians courteously and respectfully
- Professional, outgoing, warm, and helpful demeanor
- Compassion when supporting people who are ill and need assistance
- Ability to plan, prioritize, and manage multiple tasks
- Ability to work under pressure and communicate issues promptly
- Clear, professional communication by phone, email, and in person
- Ability to interpret and apply clinical and nonclinical best practices
- Successful completion of a pre-employment drug screening
लाभ
- Full-time employment
- Drug-free workplace
- Equal opportunity employer
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