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Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
Field Service Engineer III - Singapore Hybrid
Field Service Engineer III responsible for installing, repairing, and calibrating Thermo Fisher Scientific analytical and microscopy instruments. Provides customer support, training, and field service throughout Singapore.
Description
- Represent Thermo Fisher Scientific professionally while providing high-quality service to internal and external customers
- Install, commission, maintain, troubleshoot, repair, and validate advanced analytical and microscopy instruments at customer sites
- Carry out preventive maintenance, system calibration, and performance verification
- Investigate complex hardware, software, vacuum, and system-level faults and apply corrective actions
- Provide on-site and remote technical assistance while responding to customer requests within service-level agreements
- Train operators and provide customers with technical guidance
- Complete service reports, maintenance records, installation documents, and regulatory or quality protocols
- Develop customer relationships and provide informed technical consultation
- Work with Technical Support, Applications, Sales, and other cross-functional teams
- Oversee service tools, test equipment, spare-parts inventory, and company assets
- Identify potential service contract renewals, upgrades, and additional solutions
- Follow company policies, quality systems, safety requirements, and applicable industry standards
- Expand technical knowledge through product training and knowledge sharing
- Travel frequently to customer sites throughout the assigned territory
Requirements
- Advanced degree with at least 3 years of experience, or bachelor's degree with at least 5 years of experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments
- A background in electronics, physics, engineering, computer science, chemistry, or a related technical discipline is preferred
- Completion of ongoing technical training and required certifications
- Demonstrated expertise with ultra-high-vacuum systems, high-voltage electronics, and complex electromechanical systems
- Strong diagnostic and problem-solving skills across hardware and software issues
- Excellent interpersonal communication skills with a record of building positive customer relationships
- Professional working proficiency in English; additional language skills are beneficial
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Proficiency with Windows operating systems, networking, and standard business software
- Valid driver's license and willingness to travel 25–50%
- Ability to lift work equipment weighing up to 50 pounds and work in laboratory environments
- Experience mentoring and training others is preferred
- Ability to work independently while collaborating effectively with a team
- Availability to respond to urgent customer needs
- Commitment to all safety protocols and ability to work in cleanroom environments when required
Benefits
- Access to ongoing technical training and certification programs
- Opportunities for professional growth and career development
- Opportunity to support continuous improvement initiatives and operational excellence programs
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