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Highmark Health
Highmark Health
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Highmark Health is a healthcare organization focused on improving how people experience and access care. Its work spans clinical services, technology, finance, marketing, and other functions that support the delivery of healthcare. As an independent licensee of the Blue Cross Blue Shield Association, the company brings together a broad range of professionals to help evolve the healthcare system. Highmark Health also highlights diversity, equity, and inclusion, with recognition for disability inclusion and military-friendly employment.
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Epic Orders Systems Analyst (Remote - U.S.)

Configure, implement, and support Epic Orders applications for Highmark Health in a remote U.S. role. Analyze workflows, resolve system issues, and help end users work effectively with Epic.

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$68,400 – $105,900 / year
RemoteFull-timeMiddleSeniorEnglish RequiredSystems Engineer

Description

  • Configure, deploy, and support assigned Epic Orders applications
  • Plan, design, build, test, implement, and maintain Epic software solutions
  • Assess system needs and define functional and technical specifications
  • Analyze workflows, document findings, and evaluate the user experience
  • Maintain application environments using relevant domain expertise
  • Develop and update implementation guides and training resources
  • Configure Epic environment changes to deliver consistent, comprehensive workflows
  • Resolve defects, perform scheduled maintenance, introduce new functionality, and adopt new technologies
  • Assist end users with Epic usage and troubleshoot their system issues
  • Support or independently oversee small- to medium-sized projects
  • Keep stakeholders informed about progress, project work, and outstanding issues
  • Apply problem-solving and root-cause analysis to routine and moderately complex issues
  • Determine appropriate solutions and maintain supporting documentation
  • Safeguard protected health information, cardholder data, and confidential customer information
  • Follow HIPAA, privacy and security policies, the Code of Business Conduct, applicable laws, and required training

Requirements

  • At least three years of systems administration experience in one or more Epic modules
  • Epic Orders experience is preferred
  • Three years of healthcare industry experience is preferred
  • Ability to perform analysis, design, configuration, and testing for basic to moderately complex work
  • Strong customer service capabilities
  • Sound critical-thinking abilities
  • Clear written, verbal, and interpersonal communication skills
  • Strong organizational ability to prioritize competing work
  • Understanding of project management fundamentals
  • Associate's degree required
  • Two years of relevant experience may substitute for an Associate's degree
  • Epic Application Certification required within six months
  • Bugsy Certification is preferred
  • English is the only required language
  • Ability to follow HIPAA, data security standards, company policies, and applicable laws
  • Ability to lift up to 10 pounds continuously, 10 to 25 pounds occasionally, and 25 to 50 pounds rarely

Benefits

  • Remote work arrangement
  • Work-from-home position
  • Expected travel of 0% to 25%

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