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FLOWX.AI develops AI-powered software for modernizing large financial institutions. Its platform helps banks and other financial services organizations replace legacy systems, update business processes, connect infrastructure, and coordinate KYC workflows while accelerating development and reducing time to market. AI agents such as AI Supervisor, AI Inspector, and AI Auditor support risk and compliance oversight. The platform has been used to automate system onboarding, streamline lending operations, and improve digital customer experiences across financial portfolios.
Engagement Director, Enterprise AI – London Hybrid
Lead executive relationships and enterprise AI program success for FLOWX.AI clients in the UK. Drive adoption, renewals, escalations, and account expansion across strategic engagements.
Description
- Act as the primary executive partner and trusted adviser to client sponsors and C-suite stakeholders
- Lead governance activities, including steering committee meetings and quarterly roadmap reviews
- Take ownership of overall program success across assigned client engagements
- Create integrated program plans and establish effective governance frameworks
- Support executive decision-making with clear recommendations and risk-mitigation strategies
- Define and lead each account’s adoption strategy
- Sponsor Centers of Excellence and structured enablement initiatives, including Train-the-Trainer programs
- Manage the account renewal path and ensure renewals are completed on schedule
- Track account health and licensed capacity
- Surface upsell and cross-sell opportunities ahead of renewal milestones
- Act as the second-level escalation point for complex delivery issues
- Coordinate internal and external stakeholders to reach timely resolutions
- Escalate unresolved issues to the Head of Customer Success
- Discover and develop expansion opportunities within existing accounts
- Use consultative selling to build compelling business cases
- Work with Account Executives to progress expansion opportunities commercially
Requirements
- At least 10 years of experience leading large-scale enterprise software implementations or strategic technology transformation programs
- At least 8 years of experience in a technology-focused organization
- Demonstrated ability to establish credibility with executive and C-suite stakeholders through industry expertise, business acumen, and technology leadership
- Experience in banking or financial services is preferred
- Strong sales and business development expertise
- Experience with consultative selling, opportunity development, and building expansion business cases within existing accounts
- Comfort working directly with engineering and product teams
- Ability to discuss integrations, platform architecture, and implementation patterns with technical credibility
- Track record of leading client engagements in complex, geographically distributed, matrixed environments
- Exceptional stakeholder management and escalation leadership skills
- Self-directed, adaptable, and effective at driving outcomes through influence and collaboration in fast-paced environments with competing priorities
Benefits
- Competitive compensation package
- Equity package for an early-stage company
- Opportunity to influence company scaling and the delivery of multi-million-dollar enterprise transformation deals
- Work with an ambitious leadership team focused on creating a category in enterprise AI
- Collaborative, fast-moving culture offering opportunities to grow and make an impact
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