Mondelēz International is a global snacking company behind widely recognized brands including Cadbury, Oreo, and Toblerone. Its business spans the production and marketing of chocolate, biscuits, candy, and other snack products distributed across markets worldwide.
The company brings together manufacturing, marketing, logistics, and supply chain operations across multiple countries. Its corporate priorities also include governance, environmental sustainability, and diversity, equity, and inclusion, making Mondelēz International relevant to professionals interested in global consumer goods and careers connected to the broader snacking industry.
Customer Operations Analyst - NetSuite | Mondelēz International | Remote, New Jersey
Manage NetSuite orders, customer support, inventory coordination, and ERP workflows for Mondelēz International’s snack brands. Partner across supply chain, sales, planning, quality, and operations to execute customer orders.
United States
New Jersey$69,300 – $95,315 / year
RemoteFull-timeMiddleSeniorEnglish RequiredOperationsDescription
- Enter purchase orders in NetSuite according to order arrival and requested delivery dates
- Manage EDI order support and coordinate new customer setup with internal IT
- Work with Planning to mitigate supply constraints and execute order allocations
- Communicate changing customer requirements to brokers and buyers
- Resolve purchase order discrepancies, revision requests, and stock availability inquiries
- Submit customer acknowledgements and approvals
- Prepare analyses to establish order-size requirements
- Notify customers about stockouts and price increases
- Process and prioritize sales sample requests
- Support post-delivery activities for customers and the Sales team
- Execute and support promotional orders and deliveries
- Coordinate product repacking with third-party vendors
- Partner with e-commerce teams on retail-to-e-commerce packaging conversions
- Provide operational support for quality-related risk mitigation
- Coordinate allocations, back-in-stock timing, and expediting plans with Quality, Operations, and Sales
- Align shipper forecasts with Demand Planning and schedule third-party vendor pack-outs
- Confirm availability of finished goods and packaging materials, coordinating with Procurement when needed
- Act as the order management subject matter expert during ERP development launch
- Create standard operating procedure documentation
- Lead cross-training for assigned responsibilities
- Participate in S&IOP and Demand Planning Consensus Calls
Requirements
- Salary placement considers experience, skills, education, and location
- Knowledge of NetSuite technical data entry for Sales Orders, Purchase Orders, Transfer Orders, customer acknowledgements, and report creation and editing
- Understanding of NetSuite workflows for Purchase Orders, Transfer Orders, and Sales Orders
- Understanding of the purpose, use, and processes of Electronic Data Interchange (EDI)
- Ability to contribute to weekly Demand/Supply Alignment Calls and monthly SIOP calls
- Ability to provide forward-looking forecast inputs during Demand Planning Consensus Calls
Benefits
- Eligibility for a competitive bonus program, with potential overachievement based on individual and company performance
- Health insurance
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and vacation time
- Many benefits are subsidized or fully paid by the company