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Motorola Solutions develops technology for public safety, security, and critical communications. Its portfolio includes mission-critical P25 and professional DMR radios, broadband devices, AI-enabled video security, command center solutions, and managed support services. The company serves organizations across public safety, law enforcement, education, healthcare, and other sectors where reliable coordination and fast response are essential. Its solutions are designed to help teams stay connected, understand unfolding situations, and make informed decisions in demanding environments.
Complaints Administrative Assistant - Motorola Solutions Remote
Review complaints, claims, contracts, and supporting evidence for Motorola Solutions’ vehicle recovery operations. Prepare reports, conduct audits, and contact debtors to explain claim review findings.
Description
- Review cases objectively and follow established procedures
- Prepare reports as needed
- Analyze data and keep the department informed as production develops
- Manage incoming complaints, incidents, and issues
- Process claims
- Review contracts and related documentation
- Complete accurate data entry
- Record and retrieve supporting evidence
- Prepare estimates and quotes
- Conduct internal audits
- Call debtors to discuss claim review findings, representing 40% of the role
- Complete remediation activities
- Prepare reports
Requirements
- Excellent written and verbal communication skills
- Strong telephone communication skills and the ability to provide clear, concise direction
- Proven ability to multitask and stay organized
- Experience with Google Email, Docs, and Sheets is preferred
- Intermediate to advanced proficiency in Microsoft Excel and Word
- Experience in collateral repossession, insurance claims, body shop repair, or the repossession industry
- Claims or complaints experience is an advantage
- High school diploma or equivalent qualification
- At least two years of administrative experience
- Indefinite legal authorization to work in the United States is required
- Employer-sponsored work permits are not available for this position
- No travel is required
- No relocation assistance is provided
Benefits
- Incentive bonus plans
- Medical, dental, and vision coverage
- 401(k) with company match
- Ten paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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