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Motorola Solutions dezvoltă tehnologii pentru siguranță publică, securitate și comunicații esențiale. Portofoliul său include radiouri profesionale P25 și DMR pentru misiuni critice, dispozitive de bandă largă, soluții de securitate video bazate pe inteligență artificială, soluții pentru centre de comandă și servicii de asistență gestionată. Compania deservește organizații din domeniul siguranței publice, al aplicării legii, al educației, al asistenței medicale și din alte sectoare în care coordonarea fiabilă și reacția rapidă sunt esențiale. Soluțiile sale sunt concepute pentru a ajuta echipele să rămână conectate, să înțeleagă evoluția situațiilor și să ia decizii informate în medii solicitante.
Complaints Administrative Assistant - Motorola Solutions Remote
Review complaints, claims, contracts, and supporting evidence for Motorola Solutions’ vehicle recovery operations. Prepare reports, conduct audits, and contact debtors to explain claim review findings.
Descriere
- Review cases objectively and follow established procedures
- Prepare reports as needed
- Analyze data and keep the department informed as production develops
- Manage incoming complaints, incidents, and issues
- Process claims
- Review contracts and related documentation
- Complete accurate data entry
- Record and retrieve supporting evidence
- Prepare estimates and quotes
- Conduct internal audits
- Call debtors to discuss claim review findings, representing 40% of the role
- Complete remediation activities
- Prepare reports
Cerințe
- Excellent written and verbal communication skills
- Strong telephone communication skills and the ability to provide clear, concise direction
- Proven ability to multitask and stay organized
- Experience with Google Email, Docs, and Sheets is preferred
- Intermediate to advanced proficiency in Microsoft Excel and Word
- Experience in collateral repossession, insurance claims, body shop repair, or the repossession industry
- Claims or complaints experience is an advantage
- High school diploma or equivalent qualification
- At least two years of administrative experience
- Indefinite legal authorization to work in the United States is required
- Employer-sponsored work permits are not available for this position
- No travel is required
- No relocation assistance is provided
Beneficii
- Incentive bonus plans
- Medical, dental, and vision coverage
- 401(k) with company match
- Ten paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
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