NZ Transport Agency Waka Kotahi
NZ Transport Agency Waka Kotahi
1,001 – 5,000 Employees
ConstructionConsultingLogistics
NZ Transport Agency Waka Kotahi is a New Zealand government agency working across logistics, consulting, and construction to manage the transport system and improve road safety and access to transport services. Its work includes digital tools such as an app for driver licence and vehicle information, online services for licensing and tolls, and public safety initiatives. The agency also plans and invests in transport infrastructure spanning roads, cycling, and public transport.

Change and Business Readiness Coordinator - Wellington Onsite

Coordinate change readiness for NZ Transport Agency Waka Kotahi’s land transport services in New Zealand. The role covers impact assessment, requirements documentation, implementation planning and operational readiness.

Description

  • Coordinate business impact assessments covering people, processes, systems, services and customer outcomes.
  • Contribute to readiness assessments, implementation planning and broader business readiness activities.
  • Collect, record and maintain business requirements, impacts, risks and operational considerations.
  • Keep readiness plans, implementation records and the Customer & Services change calendar up to date.
  • Track and report risks, issues, dependencies and outstanding readiness actions.
  • Develop reports, briefing content, process documentation and other implementation materials.
  • Work with business leaders, subject matter experts, programme teams and operational stakeholders to build understanding, prepare for change and support effective adoption.

Requirements

  • Experience contributing to change initiatives, business improvement work, projects or operational change programmes.
  • Background in gathering and recording business requirements, impacts, risks or stakeholder needs.
  • Strong analytical, problem-solving and critical-thinking capabilities.
  • Ability to assess and document business processes and operational workflows.
  • Proven stakeholder engagement and relationship management skills.
  • Experience producing reports, recommendations, business records and briefing materials.
  • Excellent written and spoken communication skills.
  • Ability to balance competing priorities across several initiatives.
  • Experience with business analysis, process mapping and Microsoft 365 tools.
  • Understanding of change delivery, operational readiness or customer service environments.
  • Knowledge of Te Ao Māori, or willingness to develop understanding and support tikanga and te reo Māori.
  • Knowledge of Te Tiriti o Waitangi in a public-sector context, or willingness to develop that understanding.
  • Legal entitlement to live and work in New Zealand.
  • Training in business analysis, change management, project support or continuous improvement methods is advantageous.

Benefits

  • Competitive salary and benefits package.
  • Flexible working arrangements, subject to the role.
  • Five weeks of annual leave.
  • Income protection and critical illness insurance.
  • Opportunity to support nationally significant initiatives affecting millions of New Zealanders.

Related Jobs

Britive

Customer Success Manager, Enterprise Cybersecurity

Britive

Lead enterprise onboarding, adoption, renewals, and account growth for Britive’s cloud privileged access management platform. Partner with security and technical stakeholders to deliver customer outcomes across deployment and ongoing use.

Open