MSX International
MSX International
MSX International provides consulting and technology-enabled services for the automotive industry. Its work focuses on improving sales performance, strengthening customer engagement, and optimizing vehicle repair operations, including through artificial intelligence. The company helps automotive businesses streamline processes, improve efficiency, and respond to changing needs across the mobility sector.

Automotive Warranty Auditor (Field-Based, France)

Field-based automotive auditor reviewing warranty cases and after-sales processes across French dealerships. MSX International supports global automotive brands by improving network performance and operational standards.

Description

  • Review after-sales processes and verify warranty-file compliance across the manufacturer’s French dealership network
  • Evaluate repair work and document handling against manufacturer standards
  • Collect case information, coordinate site visits, and determine priority inspection areas
  • Audit dealerships by examining repair records, replaced parts, and manufacturer procedures
  • Detect compliance gaps, billing or claim irregularities, and opportunities to improve operations
  • Discuss findings with Warranty and After-Sales Managers and recommend practical corrective actions
  • Develop an action plan jointly with the After-Sales Manager
  • Present and support audit conclusions and the action plan with dealership leadership
  • Produce precise reports and advise agents and dealers across the network when requested
  • Work within a traveling auditor team under the direction of the Team Leader

Requirements

  • Background in automotive after-sales, such as vehicle mechanics or maintenance, after-sales engineering, quality and auditing, service management, or after-sales leadership
  • Advanced automotive mechanical and technical knowledge for assessing repair-file consistency
  • Proficiency with business software and Excel, including monitoring tools and dashboards
  • Strong communication, coaching, and diplomatic abilities
  • Highly detail-oriented with sound analytical judgment
  • Capable of working effectively both independently and collaboratively
  • Valid Category B driving licence
  • Available for regular travel
  • This position covers automotive technical processes and is not aimed at financial or accounting audit professionals

Benefits

  • Company vehicle with travel costs covered
  • Paid holiday and RTT days
  • Health and disability insurance
  • Works Council (CSE) benefits
  • Permanent contract with a 39-hour working week

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