Progressive Leasing
Progressive Leasing
1,001 – 5,000 Employees
ConsultingLogisticsRetail
Progressive Leasing provides lease-to-own payment options that help consumers purchase products even when they have less-than-perfect credit. Its retail financing solutions cover categories including furniture, electronics, jewelry, tires and wheels, mobile devices, appliances, and mattresses through thousands of retail locations nationwide. Rather than relying only on traditional credit scores, Progressive Leasing evaluates additional information such as income and banking history. Customers can also schedule automatic payments around their paydays, giving retailers and shoppers a more flexible way to manage larger purchases.

Associate Technical Support Technician, Draper Hybrid

Provide technical support for Progressive Leasing’s employee systems and help desk operations in a hybrid Draper role. Resolve issues, manage devices and accounts, and escalate tickets within a network operations center environment.

Description

  • Handle technical support requests through phone, live chat, email, and personal inquiries
  • Work Sunday through Thursday from 8:00 AM to 4:00 PM Mountain Time
  • Escalate desktop and application issues while keeping stakeholders informed
  • Investigate, diagnose, and resolve technical problems
  • Record, track, and monitor issues through timely resolution
  • Fulfill requests involving computer peripherals, laptops, desktops, and software installation
  • Prepare thorough diagnostic summaries for higher-tier support teams
  • Assist with logins, account access, and related system administration tasks
  • Help maintain system and company health and availability in a network operations center environment

Requirements

  • Working knowledge of standard help desk and service desk concepts, practices, and procedures
  • One to two years of information systems experience, including at least one year working directly with PC hardware and software
  • Ability to lift up to 40 pounds
  • Ability to walk, bend, stoop, balance, and reach for extended periods
  • Ability to perform effectively in a fast-paced startup environment
  • Curiosity, adaptability, and willingness to learn as AI-enabled tools and workflows evolve

Benefits

  • Competitive compensation
  • Medical, dental, vision, and life insurance with paid parental leave
  • Company-matched 401(k)
  • Paid time off, paid holidays, and paid volunteer hours
  • Employee resource groups, including Black Inclusion Group, Women in Leadership, PRIDE, and Adelante
  • Employee stock purchase program
  • Tuition reimbursement
  • Charitable gift matching
  • Required equipment and services provided

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