Blackbaud develops cloud software for organizations focused on social impact, including nonprofits, charities, and educational institutions. Its platform supports fundraising, donor management, engagement, and other sector-specific operations, complemented by training, customer support, developer resources, a partner marketplace, and research from the Blackbaud Institute. The company’s work spans SaaS, nonprofit technology, and B2B services, with an emphasis on privacy, security, and corporate social responsibility.
Account Manager, Partnerships — United Kingdom (Remote)
Manage strategic JustGiving partnerships across fundraising, events, technology, and corporate giving. Lead retention, growth, integrations, and initiatives that improve partner and fundraising performance.
Description
- Own a portfolio of strategic partners, strengthening relationships to support retention, growth, and satisfaction
- Create and execute data-informed partnership plans that improve fundraising results, engagement, and adoption of JustGiving solutions
- Manage renewals, retention programmes, and commercial negotiations while identifying ways to increase partnership value
- Work with cross-functional teams on onboarding, integrations, optimisation projects, and operational improvements
- Represent JustGiving in partner engagements and industry events, contributing expertise to the development of fundraising best practice
Requirements
- Background in account management, partnerships, customer success, or relationship management, preferably in fundraising, events, technology, or digital platforms
- Strong commercial and analytical capability, including interpreting data, spotting opportunities, and developing strategic recommendations
- Highly effective stakeholder management, communication, and influencing skills, with experience presenting to senior decision-makers
- Proven ability to balance competing priorities and achieve outcomes in a fast-changing work environment
- Proactive, collaborative, customer-oriented approach with a genuine commitment to helping partners succeed
Benefits
- Inclusive equal opportunity employer committed to fostering a supportive work environment