DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics एक वैश्विक माल ढुलाई और लॉजिस्टिक्स कंपनी है, जो व्यवसायों को हवाई, समुद्री, सड़क और रेल नेटवर्क के माध्यम से सामान ले जाने, संग्रहीत करने और प्रबंधित करने में सहायता करती है। इसकी सेवाओं में कॉन्ट्रैक्ट लॉजिस्टिक्स, वेयरहाउसिंग और सप्लाई-चेन सहायता शामिल हैं, जिन्हें myDSV, शिपमेंट ट्रैकिंग तथा बुकिंग और दृश्यता के लिए API या EDI कनेक्टिविटी जैसे डिजिटल टूल्स से बेहतर बनाया गया है। DSV ऑटोमोटिव, हेल्थकेयर, एयरोस्पेस और उपभोक्ता वस्तुओं सहित विभिन्न क्षेत्रों को सेवाएँ प्रदान करती है। इसका व्यापक अंतरराष्ट्रीय नेटवर्क परिचालन दक्षता, नवाचार और अधिक टिकाऊ लॉजिस्टिक्स पर केंद्रित है।

Freight Forwarding Operations Specialist - Dalian

Support freight forwarding operations for DSV’s global transport and logistics services in Dalian. Manage customer inquiries, shipment bookings, documentation, invoicing, and cargo tracking.

विवरण

  • Deliver responsive, efficient, and high-quality customer service
  • Prepare freight charge quotations for shippers and consignees when required
  • Respond to customer inquiries by telephone, email, and in person
  • Track and resolve customer inquiries, complaints, and claims
  • Work with relevant departments to address operational issues
  • Provide customers with pre-claim information and progress updates
  • Escalate irregularities to supervisors and report on subcontractor service quality and standards
  • Send shipping advice to overseas stations
  • Complete other duties assigned by management
  • Provide team coverage and support when needed

आवश्यकताएँ

  • Maintain regular business knowledge and follow-up to comply with regional guidelines, company policies, and established procedures
  • Apply local standard operating procedures when working with shippers and consignees
  • Complete due diligence and validate documents against DSV standards and customer requirements
  • Follow approved operating procedures and implement system updates correctly
  • Book shipments in accordance with applicable procedures and quotations
  • Escalate irregularities and operational issues to supervisors
  • Check customer credit terms and current credit status
  • Compile customer statistics and operational reports
  • Prepare waybills, warehouse advice, trucking orders, invoices, and other documents requested by customers
  • Complete invoicing, invoice checks and posting, and job costing activities
  • Maintain accurate Track and Trace updates
  • No specific educational credential is stated
  • No minimum professional experience is stated

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