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BD
BD
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăIndustria prelucrătoare
BD (Becton, Dickinson and Company) dezvoltă tehnologii medicale pentru furnizorii de servicii medicale, laboratoare și pacienți din întreaga lume. Portofoliul său include gestionarea medicamentelor, administrarea medicamentelor, îngrijirea chirurgicală, screeningul pentru cancerul de col uterin, servicii de laborator și gestionarea riscului de infecții. Compania oferă, de asemenea, informații clinice concepute pentru a sprijini îngrijirea mai sigură și mai eficientă și rezultate mai bune pentru pacienți. Activitatea BD combină tehnologia medicală cu capacități de producție și servicii în domeniile sănătății globale și sustenabilității.
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Locurile de muncă ale companiei

Field Service Engineer - Waters Diagnostics - Erembodegem, Belgium

Support Waters diagnostic instruments across Wallonia, Belgium, through installation, repair, troubleshooting, and maintenance. Coordinate customer service visits, technical interventions, and related logistics.

BEBelgia
60.300 € – 91.950 € / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăInginer de teren

Descriere

  • Deliver expert support for BD Diagnostics/Waters ADx instruments and systems across the assigned territory.
  • Provide on-site technical services, including installations, deinstallations, relocations, IQ/OQ certifications, and repairs.
  • Investigate and diagnose technical issues, troubleshoot problems, and assist customers remotely.
  • Travel to customer locations for detailed issue resolution when remote support is insufficient.
  • Plan and perform field corrective actions, system upgrades, and preventive maintenance.
  • Verify instrument performance and record completed service interventions.
  • Coordinate appointments, spare parts, tools, and service logistics with Planning & Dispatching.
  • Manage personal scheduling and administration, submitting service reports, change notices, technical reports, and service data.
  • Keep a personal vehicle inventory of required spare parts and tools.
  • Follow quality, ISO, GMP, safety, and customer service-level requirements.
  • Explain service contract terms, benefits, pricing, and technical support coverage to customers.
  • Verify customer-site pre-installation requirements and report findings to the Technical Support Team Leader.
  • Provide telephone and on-site customer support during assigned weekends and bank holidays.
  • Provide backup support for colleagues across the Benelux region when required.

Cerințe

  • MBO-4 or HBO qualification in engineering or a related technical and business discipline, or an equivalent combination of relevant education and experience.
  • Demonstrated experience in a technical service or customer support role.
  • Experience servicing instruments in the medical or research sector is preferred.
  • English and French language proficiency is required.
  • A full driving licence is essential.
  • Strong communication and interpersonal abilities.
  • Results-focused approach with a strong commercial attitude.
  • Process-oriented and well organized.
  • Experience applying continuous improvement methods.
  • Availability for assigned weekend and bank-holiday telephone and on-site customer support duty.
  • Ability to provide field support primarily across Wallonia, Belgium, with occasional travel to the BD Belgium office.
  • Willingness and ability to complete required formal training on Waters products.

Beneficii

  • Comprehensive Total Rewards program.
  • Opportunities for reward and recognition.
  • Competitive compensation and benefits programs.
  • In-person collaboration that supports learning, progress, and success.
  • Opportunities for learning, growth, and development.
  • Equal Opportunity Employer.

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