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BD
BD
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BD (Becton, Dickinson and Company) develops medical technology for healthcare providers, laboratories, and patients worldwide. Its portfolio spans medication management, drug delivery, surgical care, cervical cancer screening, laboratory services, and infection risk management. The company also delivers clinical insights designed to support safer, more efficient care and better patient outcomes. BD’s work combines healthcare technology, manufacturing, and service capabilities across areas of global health and sustainability.
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Field Service Engineer - Waters Diagnostics - Erembodegem, Belgium

Support Waters diagnostic instruments across Wallonia, Belgium, through installation, repair, troubleshooting, and maintenance. Coordinate customer service visits, technical interventions, and related logistics.

BEBelgium
€60,300 – €91,950 / year
On-siteFull-timeMiddleSeniorEnglish RequiredFrench RequiredField Engineer

Description

  • Deliver expert support for BD Diagnostics/Waters ADx instruments and systems across the assigned territory.
  • Provide on-site technical services, including installations, deinstallations, relocations, IQ/OQ certifications, and repairs.
  • Investigate and diagnose technical issues, troubleshoot problems, and assist customers remotely.
  • Travel to customer locations for detailed issue resolution when remote support is insufficient.
  • Plan and perform field corrective actions, system upgrades, and preventive maintenance.
  • Verify instrument performance and record completed service interventions.
  • Coordinate appointments, spare parts, tools, and service logistics with Planning & Dispatching.
  • Manage personal scheduling and administration, submitting service reports, change notices, technical reports, and service data.
  • Keep a personal vehicle inventory of required spare parts and tools.
  • Follow quality, ISO, GMP, safety, and customer service-level requirements.
  • Explain service contract terms, benefits, pricing, and technical support coverage to customers.
  • Verify customer-site pre-installation requirements and report findings to the Technical Support Team Leader.
  • Provide telephone and on-site customer support during assigned weekends and bank holidays.
  • Provide backup support for colleagues across the Benelux region when required.

Requirements

  • MBO-4 or HBO qualification in engineering or a related technical and business discipline, or an equivalent combination of relevant education and experience.
  • Demonstrated experience in a technical service or customer support role.
  • Experience servicing instruments in the medical or research sector is preferred.
  • English and French language proficiency is required.
  • A full driving licence is essential.
  • Strong communication and interpersonal abilities.
  • Results-focused approach with a strong commercial attitude.
  • Process-oriented and well organized.
  • Experience applying continuous improvement methods.
  • Availability for assigned weekend and bank-holiday telephone and on-site customer support duty.
  • Ability to provide field support primarily across Wallonia, Belgium, with occasional travel to the BD Belgium office.
  • Willingness and ability to complete required formal training on Waters products.

Benefits

  • Comprehensive Total Rewards program.
  • Opportunities for reward and recognition.
  • Competitive compensation and benefits programs.
  • In-person collaboration that supports learning, progress, and success.
  • Opportunities for learning, growth, and development.
  • Equal Opportunity Employer.

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