Cogna Educação
Cogna Educação
Cogna Educação este o companie braziliană din domeniul educației, activă în educația timpurie, învățarea limbilor străine, formarea profesională și învățământul superior. Portofoliul său deservește persoane fizice, companii și parteneri guvernamentali, combinând serviciile educaționale cu capacități digitale și de comerț electronic. După ce a deservit peste 24 de milioane de studenți și având o echipă de peste 10.000 de angajați, Cogna se concentrează pe extinderea accesului la învățare prin soluții scalabile, eficiente și susținute de tehnologie. Modelul său operațional amplu poate prezenta interes pentru profesioniștii care explorează cariere în educație, tehnologie, produse digitale, operațiuni și funcții de business conexe.

Administrative Assistant, Back Office (Hybrid) – Cogna Educação

Provide administrative support to students and Cogna’s internal units by handling service requests and assisting with issue resolution. This full-time hybrid role is based in Brazil within an educational environment.

Descriere

  • Manage support tickets submitted by students and internal units through the service platform
  • Help resolve customer issues and administrative requests
  • Collaborate with colleagues to support the company’s objectives
  • Communicate clearly and concisely in both spoken and written interactions

Cerințe

  • High school diploma
  • Training or coursework in customer service
  • Proficiency with Microsoft Office applications
  • Strong organizational ability and adaptability in changing circumstances
  • Proactive approach to identifying and solving problems
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, accountability, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Beneficii

  • Profit-sharing program
  • Flexible benefits card with meal or food allowance
  • Medical insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Paid day off on the employee’s birthday
  • SESC partnership
  • Univers pharmacy partnership offering medication discounts
  • Corporate university with free learning paths and courses
  • Wellhub membership, formerly known as Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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