Cogna Educação
Cogna Educação
Cogna Educação is a Brazilian education company operating across early childhood education, language learning, vocational training, and higher education. Its portfolio serves individuals, businesses, and government partners, combining education services with digital and e-commerce capabilities. With more than 24 million students served and a workforce of over 10,000 employees, Cogna focuses on expanding access to learning through scalable, efficient, and technology-enabled solutions. Its broad operating model may interest professionals exploring careers in education, technology, digital products, operations, and related business functions.

Administrative Assistant, Back Office (Hybrid) – Cogna Educação

Provide administrative support to students and Cogna’s internal units by handling service requests and assisting with issue resolution. This full-time hybrid role is based in Brazil within an educational environment.

Description

  • Manage support tickets submitted by students and internal units through the service platform
  • Help resolve customer issues and administrative requests
  • Collaborate with colleagues to support the company’s objectives
  • Communicate clearly and concisely in both spoken and written interactions

Requirements

  • High school diploma
  • Training or coursework in customer service
  • Proficiency with Microsoft Office applications
  • Strong organizational ability and adaptability in changing circumstances
  • Proactive approach to identifying and solving problems
  • Innovation, commitment, flexibility, emotional intelligence, creative thinking, accountability, interpersonal skills, and resilience
  • Knowledge of Nonviolent Communication

Benefits

  • Profit-sharing program
  • Flexible benefits card with meal or food allowance
  • Medical insurance with dependent coverage and copayments
  • Dental insurance
  • Undergraduate and graduate scholarships for employees and their dependents
  • Paid day off on the employee’s birthday
  • SESC partnership
  • Univers pharmacy partnership offering medication discounts
  • Corporate university with free learning paths and courses
  • Wellhub membership, formerly known as Gympass
  • Ninho Program for families expecting a new baby
  • Valoriza internal recruitment program

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