Westbury Street Holdings
Westbury Street Holdings
Westbury Street Holdings — тамақтану қызметтері мен қонақжайлылық салаларындағы брендтерге қолдау көрсететін бас компания. Оның қызметі адамдармен және клиенттермен берік қарым-қатынас орната отырып, тағам мен қызмет көрсету салаларында жоғары стандарттарды қамтамасыз етуге бағытталған. Портфеліндегі бағыттарда жұмыс істейтін үлкен командасы бар бұл топ қонақжайлылық, тамақ пен сусындар және бизнеске арналған қызметтер салаларында мансап құруға кең мүмкіндіктер ұсынады.

Operations Manager – South Wales

Lead multi-site hospitality operations, client relationships, contract finances and business development for BaxterStorey across South Wales. Drive service quality, Health & Safety and team performance.

Сипаттама

  • Lead and support direct reports while maintaining consistently high service standards
  • Own company Health & Safety responsibilities and foster a culture of excellence
  • Represent BaxterStorey across South Wales and identify opportunities for business growth
  • Partner with sales teams on leads, tenders, presentations and site tours
  • Research the market to uncover business development opportunities and emerging sectors
  • Develop prospective-client relationships and support the launch of new contracts
  • Progress leads and arrange client appointments
  • Monitor client Service Level Agreements and identify performance trends for reporting
  • Strengthen client relationships while keeping onsite managers as the main points of contact
  • Ensure direct reports satisfy client requirements, contractual commitments and company values
  • Control contract finances within budget and provide updates to the Operations Director
  • Maintain adherence to company policies and operating procedures
  • Complete quarterly Health & Safety audits across sites and communicate policy updates
  • Collaborate with clients, suppliers and teams to improve services and share feedback
  • Recruit, onboard, assess, coach, mentor and develop direct reports
  • Prepare job descriptions and person specifications
  • Assist with grievance and disciplinary processes
  • Establish development, performance improvement and succession plans
  • Recognise and reward outstanding performance

Талаптар

  • Demonstrated success managing multi-site operations and several client accounts
  • Demonstrated success leading and managing managers
  • Experience overseeing Service Level Agreements and key performance indicators
  • Experience heading a department or business function
  • Experience analysing, interpreting and presenting business data, including proposals
  • Demonstrated ability to prepare management information and compile performance statistics
  • Catering-sector experience is desirable
  • Current knowledge of foodservice developments and industry trends
  • Intermediate proficiency with Microsoft Office, especially Word, Excel and PowerPoint
  • Strong practical knowledge of employment law covering grievances, discipline, attendance management and recruitment
  • Strong understanding of Health & Safety processes and their implementation
  • Charismatic leadership style with the ability to build trust and engage people at every level
  • Strong influencing and motivational abilities
  • Strategic perspective and commercial acumen
  • Sound decision-making skills, with the ability to respond quickly while remaining considered and objective
  • Ability to establish compelling visions and set ambitious objectives
  • Willingness to travel throughout South Wales and across the UK for business events and meetings
  • Ability to spend at least 60% of working time at client sites
  • Flexible and open-minded approach in a changing business environment

Артықшылықтар

  • Choice of car allowance or company car
  • Performance bonus
  • Pension scheme with employer contributions
  • 28 days of annual leave
  • Private medical cover for the family
  • Continuing training and development through company academies
  • Perkbox benefits app with high-street discounts and other offers
  • Home-working option when not based at a client location

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