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Clinical Operations Specialist - Remote
Support TrueScripts clinical programs and formulary management through documentation, reporting, implementation coordination, and cross-functional operations. This full-time remote role is based in the United States.
Сипаттама
- Support the daily operational and administrative needs of TrueScripts clinical programs
- Coordinate timelines, tasks, documentation, and follow-up for clinical program development and implementation
- Maintain program records, workflows, process guides, supporting materials, formulary files, spreadsheets, and tracking systems
- Monitor action items, deadlines, deliverables, pending decisions, formulary updates, effective dates, and implementation requirements
- Prepare reports, presentations, communications, meeting agendas, notes, and action-item trackers
- Coordinate approved clinical program and formulary updates with internal teams
- Support the testing, implementation, maintenance, and documentation of clinical program changes
- Collect, organize, validate, and report information for clinical program analysis and reporting
- Maintain recurring reports, trackers, dashboards, operational tools, documentation accuracy, and version control
- Identify incomplete, inconsistent, outdated, or conflicting information and coordinate its resolution
- Act as the operational contact for assigned clinical program processes
- Collaborate with Operations, Client Services, Account Management, Implementation, Compliance, Pharmacy Network, and other departments
- Refer clinical questions, exceptions, and decisions to the appropriate pharmacists or clinical leaders
- Review processes and recommend improvements in efficiency, standardization, scalability, and reduction of manual work
- Create workflows, checklists, templates, procedures, and current-state and future-state process documentation
- Manage concurrent projects and responsibilities while meeting established deadlines
- Support special projects and initiatives assigned by Clinical or Operations leadership
- Carry out additional duties and responsibilities as assigned
Талаптар
- High school diploma or equivalent required; an associate or bachelor’s degree is preferred
- At least two years of experience in healthcare, pharmacy, PBM, insurance, benefits, operations, or a related setting preferred
- Strong organizational and administrative capabilities
- Exceptional attention to detail and accuracy
- Ability to manage competing priorities and deadlines
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
- Ability to collaborate effectively across multiple departments
- Ability to identify issues, honor commitments, and communicate status proactively
- Experience in a pharmacy, PBM, healthcare, or clinical setting preferred
- Knowledge of formulary management or pharmacy benefit operations preferred
- Experience supporting clinical programs or healthcare initiatives preferred
- Experience using spreadsheets, reporting tools, workflow systems, or project management tools preferred
- Familiarity with pharmacy terminology and clinical program concepts preferred
- Experience documenting processes and creating standard operating procedures preferred
- SQL experience is a plus
- Highly organized and reliable in following through
- Detail-focused and committed to accurate work
- Able to work independently and recognize when escalation is appropriate
- Strong problem-solving and critical-thinking abilities
- Ability to handle confidential and sensitive information appropriately
- Ability to communicate clearly with clinical and non-clinical audiences
- Willingness to learn complex healthcare and pharmacy processes
- Ability to recognize when an issue requires clinical expertise and escalate it appropriately
- Adaptable in a growing and changing organization
- Strong ownership and accountability
- Demonstrated commitment to TrueScripts’ values of Integrity, Service, and Innovation
Артықшылықтар
- Fully remote work arrangement
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