Clipboard Health
Clipboard Health
Clipboard Health is a healthcare marketplace that helps healthcare professionals connect with open shifts at healthcare facilities. By bringing independent professionals and care providers together, the platform supports more flexible staffing and helps facilities respond to patient-care needs. Its work sits at the intersection of healthcare technology, staffing, and marketplace operations, with a focus on improving access to qualified care professionals and addressing workforce shortages.

Senior Strategy & Operations Lead, Applied AI (Canada Remote)

Lead applied AI strategy and operations at Clipboard Health, improving a healthcare staffing marketplace through internal tools, intelligent systems, and automation. Collaborate with Engineering and Operations to build dependable workflows that scale.

Description

  • Create and refine workflows, integrations, and automations that make daily operations more efficient
  • Deliver high-impact tooling and automation projects across the operations technology stack
  • Work with engineers and developers to define requirements, prepare technical specifications, and sequence Ops tooling priorities
  • Strengthen support systems and AI-enabled operational solutions
  • Turn established business problems into focused, practical technical solutions
  • Spot weaknesses and inefficiencies in existing tools and take initiative to resolve them
  • Diagnose production issues, increase system reliability, and maintain effective tool performance
  • Help improve the way operational systems integrate and function together
  • Represent Operations in technical discussions and work with leadership to set priorities for systems and tooling

Requirements

  • Work confidently with APIs, integrations, and automation platforms
  • Build and troubleshoot solutions independently
  • Engage effectively in technical discussions with engineering teams
  • Take clearly defined problems from discovery through completion
  • Balance competing priorities without compromising quality or reliability
  • Understand the relationships among tools, workflows, and system dependencies
  • Turn ambiguous or loosely scoped problems into practical, well-organized solutions
  • Have experience using support platforms such as Zendesk
  • Be familiar with AI-powered tools and automation workflows
  • Bring experience from Operations, Support, or Customer Experience environments
  • Have worked with changing or fragmented technology stacks

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