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Export Development Canada | Exportation et développement Canada
Export Development Canada | Exportation et développement Canada
1,001 – 5,000 Employees
FinanceGovernmentInsurance
Export Development Canada (EDC) is Canada’s federal export credit agency and a Crown corporation supporting Canadian companies as they enter and expand in international markets. Its finance and insurance teams provide trade credit insurance, guarantees, working-capital support, export and buyer financing, structured and project finance, and equity investment. EDC also combines market intelligence, advisory services, digital tools, and specialized initiatives such as the Trade Impact Program and Business Connections. The organization serves exporters across industries including agri-food, cleantech, defence, and energy, with a focus on managing international risk, diversifying markets, enabling sustainable trade, and helping businesses compete globally.
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Senior AI Administrator, Microsoft 365 Copilot Platform

Lead administration of Microsoft 365 Copilot, Entra ID, and AI governance for Export Development Canada. Enable secure enterprise AI adoption in a hybrid Canadian work environment.

CACanada
$96,557 – $128,743 / year
HybridFull-timeSeniorLeadEnglish RequiredArtificial Intelligence

Description

  • Administer Microsoft 365 Copilot across the EDC tenant, covering licensing, provisioning, access, feature activation, and service configuration
  • Manage Microsoft Entra ID, the Microsoft 365 Admin Center, and Copilot administrative settings
  • Oversee roles, permissions, policies, AI security, compliance, data protection, and governance controls
  • Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and other AI capabilities
  • Resolve authentication, authorization, data access, integration, licensing, configuration, permissions, and performance issues
  • Provide daily administration and operational support for Copilot, Power Platform, and Microsoft 365 services
  • Track platform health, service performance, usage, adoption metrics, and operational alerts
  • Carry out maintenance, configuration updates, patch verification, lifecycle activities, and environment cleanup
  • Create automation scripts, operational procedures, and monitoring solutions
  • Assist with testing, release validation, and deployment of new AI capabilities and service improvements
  • Act as the senior escalation contact for AI platform incidents, problems, and service requests
  • Conduct root cause investigations and implement corrective measures
  • Maintain technical documentation, runbooks, knowledge articles, and standard operating procedures
  • Coach colleagues and transfer knowledge on AI platform administration and troubleshooting

Requirements

  • Bachelor’s degree in computer science, management information systems, or a related discipline
  • At least seven years of professional experience administering enterprise Microsoft 365 environments
  • Experience managing tenants, Entra ID, licensing, and security and compliance configurations
  • Strong understanding of the Microsoft AI administrator role and its distinction from global administration
  • Knowledge of scoped policy assignment and access controls for Copilot and AI services
  • Practical experience with Microsoft 365 data architecture, Microsoft Graph, and Entra ID concepts
  • Familiarity with Microsoft 365 Copilot configuration, deployment, and tenant-level controls
  • Advanced troubleshooting capability across Microsoft 365 workloads
  • Ability to establish a support model and lead adoption as an enterprise AI tooling owner
  • Strong analytical, teamwork, and communication skills
  • Power Platform administration experience is an asset
  • Knowledge of generative AI, LLM-based features, and responsible AI governance is an asset
  • English and French bilingualism is an asset
  • Legally able to work in Canada when applying, preferably as a Canadian citizen or permanent resident
  • Ability to satisfy required government security screening

Benefits

  • Performance-based incentive
  • Competitive compensation and benefits package
  • Three to four weeks of paid vacation
  • Corporate closure period
  • Early summer Fridays
  • No-meeting Fridays
  • Hybrid work options
  • Ongoing learning opportunities
  • Training programs
  • Workshops
  • Language training
  • Wellness initiatives
  • Mental health support
  • Fitness programs
  • Volunteer opportunities
  • Social responsibility programs
  • Relocation assistance for eligible candidates

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