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Blink Health
Blink Health
501 – 1,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics

Blink Health operates in healthcare and logistics, helping people access prescription medications at discounted prices through participating pharmacies and home delivery. Its platform supports online payment, pharmacy pickup, prescription fulfillment, refill management, and delivery services, with licensed pharmacists available to answer customer questions.

The company works with a nationwide network of more than 35,000 pharmacies and offers customers the choice between collecting medication locally or having it delivered. Blink Health is a prescription discount plan organization rather than an insurance provider, making its work relevant to professionals interested in healthcare access, medication affordability, pharmacy operations, and health-focused technology.

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Senior Manager of Partner Management at Blink Health

Lead Blink Health’s business process outsourcing partnerships at a healthcare technology company focused on making prescriptions accessible and affordable. Guide vendor performance, contract negotiations, network planning, and improvements to the patient experience.

USUnited StatesMOMissouriNYNew YorkPAPennsylvaniaWAWashingtonHybridFull-timeSeniorEnglish RequiredAccount ManagerSales

Description

  • Lead the daily operations and long-term direction of business process outsourcing partnerships.
  • Act as the main contact and accountable owner for partner results and relationship quality.
  • Coordinate partner relationships and alignment with internal teams across the company.
  • Shape business and technology priorities to help partners succeed.
  • Set the long-range network plan, including partner selection, tiering, and capacity.
  • Oversee vendor contract delivery, including pricing, payment terms, volume commitments, service levels, rebates, and penalties.
  • Work with Legal to execute and renew agreements.
  • Negotiate significant agreements and contract changes.
  • Compare partner practices and promote effective approaches across the network.
  • Track compliance and use structured reporting and recommendations to improve it.
  • Find the causes of operational inefficiencies and lead corrective action plans.
  • Manage partner issues from initial triage through resolution.
  • Build and improve internal processes, playbooks, and tools for vendor oversight and accountability.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Healthcare industry experience is a plus.
  • At least seven years as a partner manager for outsourced customer service or within a business process outsourcing organization.
  • Expertise in business process outsourcing account management, contact center KPIs, and vendor performance frameworks.
  • Strong stakeholder management and relationship-building skills.
  • Excellent written and verbal communication.
  • Experience negotiating high-impact agreements in fast-growing, fast-paced environments.
  • Ability to work through ambiguity and drive issues to resolution.
  • Experience leading complex initiatives across multiple functions.
  • Strong analytical capabilities.
  • Ability to succeed in a dynamic, fast-paced environment and handle ambiguity.
  • Willingness to travel as needed, up to 50% of the time.

Benefits

  • Equal opportunity employer.
  • Workplace that values diversity.
  • Applicants who provide a phone number and consent can receive application updates by SMS or MMS.

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