Blink Health
Blink Health

Blink Health deluje na področju zdravstva in logistike ter ljudem pomaga dostopati do zdravil na recept po znižanih cenah prek sodelujočih lekarn in dostave na dom. Njena platforma podpira spletno plačevanje, prevzem v lekarni, izpolnjevanje receptov, upravljanje ponovnih izdaj in dostavne storitve, pri čemer so licencirani farmacevti na voljo za odgovarjanje na vprašanja strank.

Podjetje sodeluje z nacionalno mrežo več kot 35.000 lekarn in strankam omogoča izbiro med lokalnim prevzemom zdravil in dostavo. Blink Health je organizacija za program popustov na zdravila na recept, ne ponudnik zavarovanja, zato je njeno delo pomembno za strokovnjake, ki jih zanimajo dostop do zdravstvene oskrbe, cenovna dostopnost zdravil, delovanje lekarn in zdravstvene tehnologije.

Senior Manager of Partner Management at Blink Health

Lead Blink Health’s business process outsourcing partnerships at a healthcare technology company focused on making prescriptions accessible and affordable. Guide vendor performance, contract negotiations, network planning, and improvements to the patient experience.

Opis

  • Lead the daily operations and long-term direction of business process outsourcing partnerships.
  • Act as the main contact and accountable owner for partner results and relationship quality.
  • Coordinate partner relationships and alignment with internal teams across the company.
  • Shape business and technology priorities to help partners succeed.
  • Set the long-range network plan, including partner selection, tiering, and capacity.
  • Oversee vendor contract delivery, including pricing, payment terms, volume commitments, service levels, rebates, and penalties.
  • Work with Legal to execute and renew agreements.
  • Negotiate significant agreements and contract changes.
  • Compare partner practices and promote effective approaches across the network.
  • Track compliance and use structured reporting and recommendations to improve it.
  • Find the causes of operational inefficiencies and lead corrective action plans.
  • Manage partner issues from initial triage through resolution.
  • Build and improve internal processes, playbooks, and tools for vendor oversight and accountability.

Zahteve

  • Bachelor’s degree or equivalent professional experience.
  • Healthcare industry experience is a plus.
  • At least seven years as a partner manager for outsourced customer service or within a business process outsourcing organization.
  • Expertise in business process outsourcing account management, contact center KPIs, and vendor performance frameworks.
  • Strong stakeholder management and relationship-building skills.
  • Excellent written and verbal communication.
  • Experience negotiating high-impact agreements in fast-growing, fast-paced environments.
  • Ability to work through ambiguity and drive issues to resolution.
  • Experience leading complex initiatives across multiple functions.
  • Strong analytical capabilities.
  • Ability to succeed in a dynamic, fast-paced environment and handle ambiguity.
  • Willingness to travel as needed, up to 50% of the time.

Ugodnosti

  • Equal opportunity employer.
  • Workplace that values diversity.
  • Applicants who provide a phone number and consent can receive application updates by SMS or MMS.

Sorodna delovna mesta