Farmers Insurance
Farmers Insurance
Farmers Insurance is a large insurance provider serving customers across the United States through a broad portfolio of coverage options. Its products include insurance for cars, motorcycles, boats, homes, renters, landlords, pets, rideshare drivers, and businesses, along with life insurance and personal umbrella policies. The company operates across insurance-related areas connected to automotive, construction, and consulting, offering a range of roles for professionals interested in supporting customers, products, and business operations within the insurance sector.

Senior Field Property Claims Adjuster – Western Massachusetts (Remote)

Senior field claims professional investigating property damage, evaluating losses, and negotiating settlements for Farmers Insurance. The role serves policyholders across Western Massachusetts through remote and on-site inspections.

Description

  • Investigate policyholder residences virtually and in person
  • Inspect property damage, establish liability, assess the extent of losses, and negotiate equitable settlements
  • Use claims software, a company vehicle, and a laptop to assess damage and prepare estimates in a paperless workflow
  • Identify and document potential subrogation opportunities
  • Refer theft, fraud, and arson cases to the appropriate state and industry authorities
  • Work independently while performing responsibilities that directly influence management decisions
  • Maintain a professional presence during interactions with the public
  • Coordinate with policyholders, claimants, agents, witnesses, contractors, law enforcement, investigators, attorneys, medical professionals, and other parties
  • Negotiate claim resolutions with policyholders
  • Follow safety practices and company safety and ergonomic requirements
  • Travel away from home for catastrophe deployments, typically for 23 days
  • Complete other assigned responsibilities

Requirements

  • High school diploma or equivalent
  • Strong customer service background, preferably in retail
  • Construction or insurance experience is highly desirable
  • Strong verbal and written communication skills
  • Computer proficiency with Microsoft Word, Excel, and Outlook
  • Comfort using smartphones and mobile applications
  • Interest in learning insurance policies and property damage assessment
  • Valid driver’s license and bondable status
  • Residence within the Western Massachusetts hiring territory
  • Availability for one to three catastrophe deployments each year
  • Ability to climb ladders and access rooftops several times daily
  • Ability to work in confined areas, including attics and crawlspaces
  • Ability to earn a passing score on all claims training examinations
  • Ability to lift and carry up to 50 pounds
  • Ability to speak, read, write, and enter information in English
  • Prior field experience managing property damage claims is strongly preferred; training may be provided to a suitable candidate

Benefits

  • Overtime may be available depending on business needs and claim volume
  • Additional hourly pay and overtime compensation during catastrophe deployments
  • Company vehicle
  • Laptop
  • Paid training through the University of Farmers
  • 401(k) plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health savings and flexible spending accounts
  • Life insurance
  • Paid time off
  • Paid parental leave
  • Tuition assistance
  • Bonus opportunity tied to company and individual performance
  • Opportunities for advancement into management through education and mentorship programs

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