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Starling Bank
Starling Bank
1,001 – 5,000 Employees
Skilled Worker Visa SponsorBankingFinanceFintech
Starling Bank is a UK-based digital bank operating across banking, fintech, and financial services. Founded in 2014, it provides personal and business banking through mobile-first products, including current, savings, euro, and teen accounts. Its services include budgeting tools, bill management, international transfers, overdrafts, and business accounts for sole traders and larger companies, with support for multi-currency banking. As a fully regulated bank, Starling Bank combines digital convenience with security features, 24/7 customer service, and a focus on innovation and sustainable banking.
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Senior Creative Operations Manager at Starling Bank (Hybrid, UK)

Lead creative operations, resourcing, workflow management, and AI-enabled production for Starling Bank’s in-house studio. Help deliver effective creative work for a digital bank focused on improving customers’ financial lives.

GBUnited KingdomHybridFull-timeSeniorEnglish RequiredOperations

Description

  • Manage creative operations from project setup and brief intake through quality assurance, workload coordination, resource allocation, and final delivery.
  • Chair key brief assessment meetings with the Head of BI/Production and two Executive Creative Directors.
  • Evaluate briefs and agree team assignments, production approaches, and delivery schedules.
  • Introduce and implement a new workflow management platform.
  • Apply practical AI tools to everyday processes to increase operational efficiency.
  • Monitor team capacity, workload demands, and resourcing to support reliable project delivery.
  • Coordinate stakeholders, uphold deadlines, secure timely approvals, and resolve delivery issues.
  • Partner with Producers, Creatives, Channel Owners, and Brand Integration teams to deliver effective creative assets.
  • Maintain visibility across active projects and prioritise high-impact work during periods of elevated demand.
  • Automate routine activities with AI tools and simplify project management workflows.
  • Translate creative briefs into structured project plans, schedules, and resourcing models.
  • Keep dependency maps and project status updates accurate and current.

Requirements

  • Strong knowledge of end-to-end creative and production workflows.
  • Demonstrated experience managing operations across multiple concurrent creative projects and teams.
  • Highly organised and detail-oriented, with a consistent focus on completing work through final delivery.
  • Able to perform effectively in a fast-paced and occasionally high-pressure environment.
  • Skilled in managing project timelines, budgets, and operational dependencies.
  • At least five years of experience in creative operations within an in-house studio, agency, or production setting.
  • Practical experience using AI software to improve workflow efficiency.
  • Proficient with workflow management platforms such as Jira or Monday.com.
  • Experienced in working with senior stakeholders and navigating corporate structures.
  • Background in structured, process-driven, or regulated business environments.

Benefits

  • Work on initiatives shaping the future of banking and helping improve customers’ financial lives.
  • Autonomy to pursue goals through innovative approaches.
  • Collaborative, empowered, and forward-looking team culture.
  • Professional development opportunities, including learning new technologies, tackling challenges, and taking ownership from the outset.
  • Flexible working arrangements.
  • Fair, transparent, and safe workplace grounded in compassion and inclusion.
  • Company-enhanced salary sacrifice pension with a 7% employer contribution.
  • Private Medical Insurance through Vitality, including mental health support and cancer care.
  • Partner discounts with Waitrose, Mr&Mrs Smith, and Peloton.
  • Twenty-five days of annual leave with flexible use of public holiday allowance.
  • An additional day of annual leave for your birthday.
  • Life Insurance worth four times your salary.
  • Sixteen hours of paid volunteering leave each year.
  • Option to buy or sell annual leave.
  • Generous family-friendly policies.
  • Additional annual leave based on length of service.
  • Option to buy or sell up to five extra days off.
  • Incentivised employee referral scheme.
  • Perkbox membership with retail discounts, a physical and mental wellness platform, and regular free and enhanced perks.
  • Cycle to Work initiative.
  • Salary sacrifice gym partnerships.
  • Electric Vehicle leasing.

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