Banner Bank is a regional financial institution serving individuals, families, and businesses with personal and commercial banking solutions. Its offerings include checking and savings accounts, credit cards, personal and home loans, investment services, online and mobile banking, fraud prevention, wealth management, and small-business lending. Founded in 1890, the bank operates across Washington, Oregon, Idaho, and California, supporting customers and businesses through a broad banking, finance, and fintech platform.
Senior Collections Specialist at Banner Bank — Hybrid, Spokane Valley
Lead recovery efforts for consumer, small-business, and credit-card accounts at Banner Bank. Review delinquency and bankruptcy cases, develop recovery plans, and support loss mitigation.
Description
- Oversee collection and recovery work for assigned consumer, QuickStep small-business, and credit-card accounts, including complex delinquency cases
- Assess account performance and risk to determine appropriate collection and recovery approaches
- Develop recommendations for repossession, litigation, charge-offs, and other material recovery actions
- Review complex delinquent accounts and establish short- and long-term recovery plans
- Manage bankruptcy accounts through correspondence, court reporting, and coordinated recovery activities
- Discuss overdue payments, collection actions, demand letters, repayment arrangements, and resolution options with borrowers
- Produce monthly collection reports and recommend measures that support portfolio performance and loss mitigation
- Track assigned accounts to maintain acceptable delinquency levels and reduce loan losses
- Conduct collection and recovery activities in line with bank procedures, security requirements, and applicable regulations
- Recognize and escalate potential compliance issues
Requirements
- High school diploma or GED is required
- At least four years of experience in collections, recovery, loan servicing, or a related financial-services role, including complex delinquency and collection work, is required
- A comparable combination of education and experience may substitute for the degree requirement
- Knowledge of consumer lending, small-business lending, and credit-card products
- Proficiency with Microsoft Office and willingness to learn new systems and technologies
- Professional and effective written and verbal communication skills
- Ability to build rapport and negotiate effectively
- Strong organization skills with the ability to manage competing priorities
- Knowledge of federal and state requirements governing consumer lending, small-business lending, collections, and credit cards
- Professional judgment, sound decision-making, and a customer-oriented approach
Benefits
- Eligibility for an annual incentive
- Broad employee benefits package with medical, dental, vision, long-term disability, short-term disability, and life insurance
- Paid vacation
- Paid sick leave
- 11 company-paid holidays
- 401(k) plan with up to a 4% company match
- Tuition reimbursement