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Future
Future
1,001 – 5,000 Employees
H1B Visa SponsorConsultingMarketingTravel
Future is a specialist media company that develops content brands serving audiences across the US and UK. Through digital publishing, marketing, and technology, it helps people explore their interests with trusted, high-quality content. Its work spans diverse passion-led topics, while its wider mission focuses on creating positive social impact and supporting a more sustainable future for communities and the planet.
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Senior Client Success Director – Future Creative, London Hybrid

Lead client success for luxury and women’s lifestyle campaigns at Future Creative, Future’s global branded content studio. Oversee teams, delivery workflows, client relationships, and campaign performance.

GBUnited Kingdom
£50,000 – £60,000 / year
HybridContractSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage partnerships for luxury and women’s lifestyle clients while leading a dedicated team
  • Oversee the delivery of high-profile, multi-channel campaigns
  • Work with Sales, Editorial, Production, and other stakeholders to deliver projects on schedule and to a high standard
  • Own project plans, timelines, budgets, and campaign performance
  • Recommend improvements and identify opportunities to strengthen campaign results
  • Support pitches and RFPs by creating effective advertising solutions
  • Refine processes, workflows, and team ways of working
  • Provide daily leadership and support to the Client Success and Project Management teams
  • Hold regular one-to-ones, development and performance discussions, coaching sessions, and skills development activities
  • Serve as a senior escalation point, helping teams resolve issues and manage risks proactively
  • Contribute luxury and women’s lifestyle market intelligence and competitor insights
  • Work with Sales, Editorial, and Production to shape campaign strategy, improve delivery, and support Future Creative’s growth
  • Introduce efficient workflows and oversee team capacity

Requirements

  • Demonstrated success managing complex, high-profile, or multi-channel campaigns from planning through delivery
  • Advanced project management skills, including oversight of timelines, priorities, budgets, and multiple stakeholders
  • Experience collaborating across Sales, Editorial, Production, and Commercial teams
  • Strong client relationship management and communication abilities
  • Experience evaluating campaign performance, drawing insights, and recommending improvements
  • Track record of leading, coaching, and developing team members
  • Deep understanding of the luxury and women’s lifestyle sectors
  • Commercial awareness with experience supporting pitches, RFPs, and creative advertising solutions
  • Proactive, practical, and solutions-oriented working style
  • At least 10 years of senior project management experience in a creative industry
  • At least 2–3 years of people management experience
  • Experience working in luxury and women’s lifestyle
  • Experience across print advertising, digital advertising, online content, and video production
  • Understanding of social media targeting and publishing
  • Capacity to manage a complex, high-volume workload
  • Ability to resolve cross-departmental issues while communicating and upholding Project Management team objectives
  • Excellent written and verbal communication skills
  • Excellent organisational and time management skills

Benefits

  • Uncapped annual leave
  • Enhanced parental leave
  • Discounted dental and private medical care
  • Profit-sharing bonus when targets are achieved
  • Employee referral scheme with payment after a successful hire
  • Well-being support through Colleague Assistance Programmes
  • Option to purchase Future shares through the Share Incentive Plan
  • Salary-sacrifice pension with up to a 5% employer match
  • Complimentary drinks and snacks in the offices

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