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Salesforce develops cloud-based software centered on a customer relationship management platform that brings company data and teams together through an integrated, AI-driven system. Its products support sales, customer service, and marketing workflows, with solutions designed for businesses ranging from small and medium-sized enterprises to larger organizations. Salesforce also provides industry-focused tools, Trailhead learning resources, and AppExchange apps that extend the capabilities of its CRM platform.
Senior AI Innovation Lead, Life Sciences
Lead Salesforce’s Life Sciences AI delivery strategy, developing reusable capabilities and advancing customer transformation. Guide a global team across product, engineering, and professional services.
Description
- Map implementation trends, customer challenges, and delivery opportunities across Salesforce’s global Life Sciences portfolio
- Turn patterns across customer engagements into opportunities for AI, automation, reusable assets, implementation accelerators, and delivery innovation
- Build a continuous feedback model that converts implementation experience into scalable delivery capabilities
- Set the roadmap for agentic delivery capabilities tailored to Life Sciences
- Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities
- Recommend strategic investments and work with Professional Services Technology to bring capabilities to market
- Connect Global Professional Services, Customer Success, and Product Management on Life Sciences priorities
- Turn customer and delivery feedback into product improvements, roadmap priorities, and implementation best practices
- Work with Product Engineering to shape product strategy and future platform capabilities
- Serve as the executive subject matter expert for Agentic Transformation in Life Sciences
- Coordinate with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture
- Define and prioritize Life Sciences AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions
- Work with the ProServ Agentic Innovation Lab and engineering teams to turn customer insights into scalable technical capabilities
- Set governance to track adoption, business impact, customer outcomes, and realized value
- Lead and develop a global team of approximately 20 professionals
- Promote innovation, customer focus, continuous learning, and AI-first thinking
- Deliver measurable gains in customer success, delivery productivity, AI adoption, and operational excellence
Requirements
- At least 15 years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations
- Strong knowledge of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives
- Proven ability to partner across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders
- Track record of translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation
- Experience leading global, cross-functional organizations and influencing without direct authority
- Strong executive communication, strategic thinking, and stakeholder management skills
- Experience with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions
- Experience with Salesforce Life Sciences Cloud or the broader Salesforce ecosystem
- Experience building industry accelerators, reusable implementation assets, or customer success frameworks
- Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries
Benefits
- Time-off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k) plan
- Employee stock purchase program
- Incentive compensation may be available for some roles
- Equity may be available for some roles
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