Maritz
Maritz
Maritz develops data-driven engagement and incentive programs that help organizations improve performance and strengthen relationships with employees, customers, and channel partners. Its work spans channel partner engagement, automotive business events, loyalty and employee rewards, and sales incentives, combining behavioral science, strategy, and program technology to create tailored solutions. Maritz serves organizations across sectors including automotive, financial services, hospitality, healthcare, and manufacturing.

Remote Operations Manager, Event Management

Lead face-to-face, digital, and hybrid event programs for Maritz. The role oversees event teams, budgets, compliance, reporting, and client operations.

Description

  • Direct the centralized coordination and delivery of in-person, digital, and hybrid events and programs
  • Lead, mentor, and coach Event Management staff across markets and event formats
  • Manage performance reviews, development discussions, and goal-setting processes
  • Organize team meetings, communications, onboarding assistance, and training programs
  • Oversee workforce administration, timekeeping, travel and expense reporting, and invoice approvals
  • Support designated accounts through project supervision, client relationships, financial controls, and compliance oversight
  • Maintain compliance with account workflows, client SOPs, and established best practices
  • Audit and review transactions completed by the team
  • Prepare monthly and quarterly reports covering SLAs, finance, compliance, and event management
  • Contribute to new initiatives, operational enhancements, and continuous improvement projects
  • Balance customer satisfaction, employee experience, and organizational costs while managing the client experience
  • Improve contribution margins through disciplined event management

Requirements

  • Bachelor’s degree or comparable professional experience
  • Three to five years of experience in meetings, events, or incentive travel, before or after the sale
  • One to two years of experience in compliance or accounting-related work
  • One to two years of demonstrated supervisory or people-management experience preferred
  • Experience overseeing program or account budgets and financial performance
  • Strong organizational, communication, and motivational abilities, with skill in managing competing priorities
  • Ability to collaborate effectively with employees at every organizational level, clients, and external partners
  • Experience in the global travel or hospitality sector
  • Knowledge of experience design and the ability to connect event outcomes to business objectives
  • Professional certification such as PMP, CMP, CIS, CITP, HMCC, or DES
  • Permanent U.S. work authorization required; sponsorship is unavailable

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • 401(k) retirement plan
  • Tuition reimbursement
  • Paid time off
  • Year-end holiday closure
  • Comprehensive benefits package for full-time employees

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