Konecta
Konecta
Konecta is a global customer experience and business process outsourcing company that helps organizations improve interactions with customers and employees. Its services combine human expertise with AI and generative AI, spanning advisory and consulting, digital marketing, managed workplace and device-as-a-service solutions, and AI and agentic AI services. With operations across 28 countries, a workforce of more than 109,000 people, and support in over 40 languages, Konecta serves organizations across sectors including marketing, logistics, and healthcare, while maintaining a focus on sustainability and ESG.

Remote Customer Service Advisor

Provide remote customer support for a new telecommunications company, serving customers and negotiating from Lima, Chiclayo, or Piura. The role combines human agents and AI to create distinctive customer experiences.

Description

  • Assist customers of a new telecommunications company
  • Handle customer service in the telecommunications and contact center sector
  • Take part in the selection and training process
  • Work remotely on the morning shift
  • Combine support from human agents and AI to create distinctive customer experiences

Requirements

  • Hold a valid national identity document (DNI)
  • Be at least 18 years old
  • Have strong communication and negotiation skills
  • Be available to work remotely on the morning shift
  • Have an operational PC or laptop with a webcam during the selection and training process
  • Have fixed internet service with a stable signal and download speeds of at least 30 Mbps
  • Live in Lima, Chiclayo, or Piura
  • Have completed secondary education
  • No professional experience is required

Benefits

  • Receive an induction bonus of S/40 for each day attended during training
  • Earn a fixed salary of S/1,230 plus unlimited commissions
  • Join the payroll with all statutory benefits from the first month
  • Access professional growth opportunities from the third month
  • Use the benefits program, including personal loans, leave, and more
  • Access corporate partner offers

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