PointClickCare
PointClickCare
PointClickCare is a healthcare technology company that develops cloud-based software for care collaboration and financial management. Its platform brings together clinical and operational data to support smoother care transitions, medication-order management, compliance, and more efficient workflows. The company serves skilled nursing facilities, senior living communities, and other healthcare providers, helping care teams turn information from disconnected systems into actionable insights that can improve patient outcomes and financial performance.

Process Analyst (Remote, Canada) | PointClickCare

Improve workflows, automation, and cross-functional operations as a Process Analyst at PointClickCare, a healthcare technology company serving seniors and caregivers.

Description

  • Collaborate with senior leaders and cross-functional stakeholders to assess systems and operating procedures
  • Improve business performance through process redesign, AI, and automation opportunities
  • Lead discovery discussions, interviews, workshops, and stakeholder walkthroughs
  • Perform gap and impact analyses, then recommend appropriate solutions
  • Gather and document business requirements
  • Develop and maintain structured process maps
  • Coordinate cross-functional project teams to achieve business objectives
  • Facilitate and support User Acceptance Testing
  • Maintain stakeholder alignment throughout implementation
  • Serve as the process subject matter expert for high-visibility initiatives
  • Help advance the organization’s continuous improvement methodology

Requirements

  • Demonstrated experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
  • Strong communication and facilitation capabilities
  • Proven ability to build relationships with senior and executive leaders
  • Experience designing and documenting process maps, workflows, and business requirements
  • Strong organizational, project management, and problem-solving abilities
  • Working knowledge of process improvement methodologies, trends, and best practices
  • Experience using AI to streamline business processes
  • Experience with Salesforce, Gainsight, Service Cloud, and Kantata
  • SaaS industry experience in Business Process Management, Project Management, or Strategic Initiatives
  • Experience with MS Copilot, Miro, or Claude is an advantage

Benefits

  • Bonus opportunity
  • Employee benefits
  • Total rewards package

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