Uline is a logistics and retail company that distributes shipping, packaging, industrial, janitorial, retail, and warehouse supplies. Founded in 1980 by Liz and Dick Uihlein, the company began by serving a local need for shipping supplies and has grown to more than 9,000 employees operating through distribution centers across the United States and international locations. Its catalog includes more than 40,000 in-stock products, supporting businesses with supplies and equipment for shipping, storage, material handling, and facility operations.
On-Site Customer Service Representative
Support Uline customers with orders, account questions, and product recommendations. Build customer relationships through service by phone, email, and chat.
Description
- Process customer orders
- Recommend products to customers
- Resolve account inquiries using advanced technology
- Answer questions about products, prices, and shipping
- Build customer relationships by phone, email, and chat
- Identify customer needs and recommend suitable Uline solutions
- Guide customers through Uline’s website and online ordering
- Deliver prompt, friendly, customer-focused service
Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- Strong problem-solving, listening, and communication abilities
- Previous customer service experience is an advantage
- Willingness to learn; training is provided
- Complete a pre-employment hair follicle drug screening
- Work on site
- Meet drug-free workplace requirements
Benefits
- Comprehensive health insurance
- 401(k) with a 6% employer match beginning on the first day
- Several bonus programs
- Paid holidays
- Generous paid time off
- Tuition assistance for professional continuing education
- Affordable daily meal options from local restaurants at the café
- On-site fitness center
- Well-maintained walking paths
- Clean, modern facilities
- $2 shift differential