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ELEMIS is a UK-based skincare and spa brand founded in 1990, with roots in aromatherapy and professional spa treatments. Its portfolio includes the Pro-Collagen range and other skincare and bodycare products, sold through its direct-to-consumer online store, subscription offerings, retail partners, and spa network. Product development is centered at the company’s Innovation Hub in London, while manufacturing takes place in England. ELEMIS also highlights sensorial skin-wellness experiences and sustainability, including a claimed B Corp status in its company materials.
National Account Manager - London Hybrid
Lead ELEMIS’s high-growth retail accounts across the UK and Ireland beauty market. Own P&L, sales growth, shopper marketing, forecasting, and strategic retailer partnerships.
Description
- Serve as the main relationship owner for key retail accounts and strengthen customer partnerships
- Manage account P&L while increasing sales, market share, and gross profit margin
- Develop and deliver omnichannel joint business plans with retail partners
- Implement strategic initiatives that improve product placement, brand visibility, and sales
- Negotiate pricing, promotional activity, and product strategies with customers
- Turn shopper insights, customer behaviour, and data into practical commercial recommendations
- Lead range reviews and refine assortments around retailer requirements and target shoppers
- Work with marketing, supply chain, retail field, and visual merchandising teams to achieve account goals
- Participate in leadership business reviews and communicate outcomes and priorities to relevant teams
- Travel throughout the UK for customer meetings and business reviews
- Improve marketing investment and return on investment through customer insight
- Respond to retail trends and changing customer behaviour across channels
- Develop and deliver point-of-sale materials with marketing and visual merchandising colleagues
- Negotiate commercial terms for in-store and online space and placement
- Prepare sales forecasts, oversee budgets, and report account performance
- Apply sales data and market intelligence to inform decisions and improve results
- Improve service levels for the assigned customer accounts
Requirements
- Bring a commercially focused approach, with P&L ownership and the ability to identify and pursue growth opportunities
- Put customers at the centre of decisions and create compelling brand experiences
- Use structured reasoning and creative thinking to solve problems
- Build lasting relationships and establish credibility with stakeholders
- Demonstrate strong negotiation and influencing capabilities
- Develop and implement effective omnichannel joint business plans
- Apply shopper insight, customer behaviour analysis, and data interpretation expertise
- Understand range reviews, assortment performance, and product range optimisation
- Work effectively with marketing, supply chain, retail field, and visual merchandising teams
- Use customer insight to improve marketing investment and return on investment
- Partner with visual merchandising teams on new location opportunities and in-store enhancements
- Understand capital expenditure processes
- Accurately forecast sales, manage budgets, and communicate performance
- Be willing and able to travel frequently throughout the UK
Benefits
- Hybrid schedule combining three days at the Baker Street, London head office with two days working remotely
- Flexible hours with core availability from 10am to 4pm
- Staff discounts on ELEMIS products and spa treatments
- Discounts on L’OCCITANE Group brands, including L’Occitane and Erborian
- Enhanced maternity and paternity policies
- Income protection
- Life assurance
- 27 days of annual leave
- Paid birthday day off
- Company pension scheme
- Healthcare cash plan including dental cover
- Private medical insurance
- Employee Assistance Programme for associates and their families
- Cycle to Work Scheme
- Season ticket loan
- Long-service awards
- Additional benefits
- Eligibility for some benefits depends on length of service or contract type
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