Banco Fibra
Banco Fibra
201 – 500 Employees
ConsultingInsuranceLogistics
Banco Fibra is a Brazilian commercial bank serving companies, agribusiness clients, middle-market businesses, and individuals. Its services include working-capital credit, guarantees, trade finance, receivables and supplier financing, payments, accounts, Pix, escrow services, foreign exchange, hedging instruments, and investments such as CDB and LCI/LCA. The bank also operates in brokerage, insurance distribution, and asset management, delivering financial solutions through digital channels and relationship-based service.

Mid-Level Payroll-Deducted Loans Operations Analyst

Join Banco Fibra’s operations team supporting private payroll-deducted loans for business customers. The role focuses on reconciliations, performance metrics, and continuous improvements across the product.

Description

  • Support Private Payroll-Deducted Loan operations by helping maintain the quality and security of customer journey processes
  • Review and reconcile financial and operational data
  • Investigate discrepancies across contracts, installments, registrations, transfers, and settlements, and help resolve them
  • Track regulatory topics and initiatives designed to improve customer experience
  • Conduct and oversee financial and operational reconciliations in the Função system
  • Create management reports and operational metrics for partner teams
  • Track the product journey, performance indicators, incidents, complaints, and improvement areas
  • Help gather requirements, develop test scenarios, and conduct acceptance testing for new features
  • Carry out operational and regulatory controls in line with internal policies
  • Contribute to process improvements, automation, and operational efficiency projects
  • Collaborate with internal teams, vendors, and partners to resolve operational problems
  • Help identify and reduce operational risks associated with the product

Requirements

  • Bachelor’s degree in Business Administration, Economics, Engineering, Accounting, or a related discipline
  • Experience in payroll-deducted lending and operational or financial processes
  • Hands-on familiarity with the Função system
  • Experience with loan portability, manual write-offs, registrars, and retail financial products
  • Advanced proficiency in Excel
  • Knowledge of operational indicators and process tracking
  • Familiarity with agile practices, continuous improvement, and quality management
  • SQL and/or Power Query knowledge is considered a plus

Benefits

  • Compensation aligned with market practices
  • Meal and food allowances
  • 13th-month food allowance
  • Profit-sharing program (PLR)
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Extended maternity and paternity leave
  • Assistance for childcare, nannies, and dependents
  • Annual flu vaccination
  • Birthday day off
  • Educational partnerships
  • Wellhub
  • Mais Saúde Fibra Program

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