IT Service Desk Specialist
EVV Solutions GmbHProvide IT service desk support to EVV Solutions’ healthcare facilities in Duderstadt. Resolve hardware and software issues for clinical staff and help maintain system availability.
Open
DATAGROUP is a Germany-based provider of IT outsourcing and consulting services. Its offering covers cloud services, application management, and IT security, supported by standardized and modular solutions such as CORBOX. The company serves organizations across sectors including finance and the public sector, with operations focused on dependable, secure, and quality-assured IT services.
IT Service Desk Agent
Handle enterprise hardware and software incidents for DATAGROUP, a German IT services provider. Support users remotely and manage tickets in Hamburg.
Description
- Handle incoming software and hardware incidents in an enterprise customer environment.
- Prioritize, classify, and document incidents in the ticketing system.
- Troubleshoot issues and initiate appropriate steps.
- Provide first-line assistance and resolve issues through remote support.
- Escalate incidents to downstream support teams when needed.
Requirements
- Completed IT vocational training or professional experience in an IT support environment.
- Very good written and spoken German skills at C1 level or higher.
- Good English skills are an advantage.
- Confident use of Windows 11 and Microsoft Office 365.
- Strong interest in IT.
- Willingness to work collaboratively as part of a team.
Benefits
- Individual training and varied career development opportunities.
- Support for personal and professional growth.
- ITIL Foundation certification after successfully completing the probationary period.
- Subsidy for the Deutschlandticket.
- JobRad bicycle leasing.
- Contribution to an occupational pension plan.
- Option to work remotely one day per week after the probationary period.
- On-site fitness studio with a personal trainer and yoga classes.
- Sponsored participation in sporting events.
- Subsidy for prescription computer glasses.
- Access to an in-house occupational psychologist.
- Modern office building with height-adjustable desks.
- Employee referral bonus for successful hires.
- Discounts through Corporate Benefits.
- Regular company events, including summer parties and Christmas celebrations.
- A positive, respectful culture where colleagues work as equals.
Related Jobs
IT Service Desk Agent
DATAGROUPJoin DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.
Open
Project Scheduler and Work Preparation Specialist
Implan GmbHPlan projects at Implan GmbH across refinery, chemical, and power plant engineering. Coordinate workloads, costs, resources, and trades.
Open
Audit Specialist – Munich Hybrid
ADVICONJoin ADVICON, an auditing and tax advisory firm, as an Audit Specialist supporting financial statement audits, Power BI reporting, and ESG/CSRD initiatives.
Open
Debt Advisory Associate — Frankfurt (Hybrid)
Network Corporate FinanceSupport LBOs, growth financings, refinancings, and integrated financial modelling as a corporate finance associate. Advise mid-market businesses, international companies, and private equity investors on financing transactions.
Open