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IT Service Desk Agent
Handle enterprise hardware and software incidents for DATAGROUP, a German IT services provider. Support users remotely and manage tickets in Hamburg.
विवरण
- Handle incoming software and hardware incidents in an enterprise customer environment.
- Prioritize, classify, and document incidents in the ticketing system.
- Troubleshoot issues and initiate appropriate steps.
- Provide first-line assistance and resolve issues through remote support.
- Escalate incidents to downstream support teams when needed.
आवश्यकताएँ
- Completed IT vocational training or professional experience in an IT support environment.
- Very good written and spoken German skills at C1 level or higher.
- Good English skills are an advantage.
- Confident use of Windows 11 and Microsoft Office 365.
- Strong interest in IT.
- Willingness to work collaboratively as part of a team.
लाभ
- Individual training and varied career development opportunities.
- Support for personal and professional growth.
- ITIL Foundation certification after successfully completing the probationary period.
- Subsidy for the Deutschlandticket.
- JobRad bicycle leasing.
- Contribution to an occupational pension plan.
- Option to work remotely one day per week after the probationary period.
- On-site fitness studio with a personal trainer and yoga classes.
- Sponsored participation in sporting events.
- Subsidy for prescription computer glasses.
- Access to an in-house occupational psychologist.
- Modern office building with height-adjustable desks.
- Employee referral bonus for successful hires.
- Discounts through Corporate Benefits.
- Regular company events, including summer parties and Christmas celebrations.
- A positive, respectful culture where colleagues work as equals.
संबंधित नौकरियाँ
IT Service Desk Agent
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