Qualicare Home Care
Qualicare Home Care
1 – 10 Employees
B2CHealthcareWellness
Qualicare Home Care is a healthcare provider focused on personalized in-home support for seniors and people living with chronic or complex medical needs. Its services include assistance with daily activities, companionship, family care coordination, hospital-to-home transitions, and specialized support for Alzheimer’s and dementia, palliative and hospice care, ALS, MS, and Parkinson’s. Local Care Experts, many of whom have nursing backgrounds, coordinate client-centered plans with 24/7 support to help people remain safely at home.

Home Care Services Coordinator - Hybrid

Coordinate caregiving schedules and client communications for Qualicare Home Care in British Columbia. Manage staffing needs, documentation, satisfaction tracking, and incident follow-up.

Description

  • Schedule clients for caregiving services
  • Coordinate client schedules while anticipating staffing needs
  • Maintain compliance with applicable standards of care
  • Monitor referral patterns and anticipate demand changes
  • Respond promptly to client and employee inquiries
  • Collect required information through written, verbal, or electronic communication
  • Track and verify client documentation
  • Evaluate client satisfaction
  • Address incidents, complaints, and compliments promptly
  • Record incidents, complaints, and compliments thoroughly
  • Escalate relevant information to the Care Coordinator without delay

Requirements

  • Healthcare industry experience is preferred
  • Proficiency with Windows applications
  • Experience using scheduling software is preferred
  • Strong customer service capabilities
  • Exceptional attention to detail
  • Effective problem-solving abilities
  • Able to work independently with minimal supervision
  • Experience supervising employees directly
  • Authorized to work in Canada
  • Available for occasional on-call duties outside regular business hours

Benefits

  • Performance-based bonus
  • Competitive salary or wages
  • Dental insurance
  • Health insurance at some locations
  • Advancement and career development opportunities
  • Paid time off
  • Training and professional development
  • Continuing education programs
  • Free education and training through the QPath Career Pathways Program
  • Flexible work-from-home arrangements
  • Flexible scheduling
  • Ongoing support, training, and mentorship
  • Employee perks and recognition programs
  • Work-life balance support
  • Comprehensive benefits package

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