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Brown & Brown Insurance
Brown & Brown Insurance
FinanceInsurance
Brown & Brown Insurance is an independent insurance brokerage and risk management company serving individuals and businesses. Founded in 1939, it provides personal and commercial insurance, employee benefits, and national insurance programs through a network of more than 500 locations. With a workforce of more than 10,000 employees, the company operates across the finance and insurance sectors and emphasizes diversity, inclusion, and belonging in its workplace culture. Brown & Brown Insurance is publicly traded on the New York Stock Exchange under the ticker BRO and has expanded through a disciplined mergers and acquisitions strategy.
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Front End Claims Adjuster - Dallas, TX

Investigate coverage, liability, damages, and eligibility while managing claims from first contact through resolution. Negotiate settlements, support policyholders, and deliver responsive service in a high-volume claims environment.

USUnited StatesTXTexasHybridFull-timeJuniorNo degree requiredEnglish RequiredFrontend EngineerSoftware Engineer

Description

  • Investigate coverage, liability, and claim damages
  • Negotiate with claimants, attorneys, and other insurers throughout each claim
  • Exercise settlement authority within assigned limits
  • Manage claims from initial contact through final resolution
  • Conduct thorough investigations and confirm claimant eligibility
  • Build and maintain positive customer relationships
  • Handle high call volumes while providing responsive customer service
  • Work independently while contributing effectively in a team environment
  • Use critical thinking and problem-solving to resolve claim issues

Requirements

  • At least 1–2 years of call center or contact center experience
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office Suite and standard industry web applications
  • Ability to protect confidential information
  • Three to five years of claims handling experience preferred
  • Bilingual communication skills preferred but not required
  • Service Advisor or Service Drive experience preferred
  • Basic knowledge of automotive systems preferred

Benefits

  • Medical and prescription, dental, vision, life, and disability insurance
  • Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement
  • Free mental health and enhanced advocacy services
  • Paid time off
  • Paid holidays
  • Preferred partner discounts
  • Additional benefits may apply, with waiting periods or eligibility requirements for certain offerings

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