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CoinsPaid
CoinsPaid
201 – 500 Employees
CryptoeCommerceFintech
CoinsPaid is an Estonia-based crypto payment provider serving businesses across the crypto, fintech, and eCommerce sectors. Its platform brings together a cryptocurrency payment gateway, business wallet, and over-the-counter trading desk, helping companies accept and manage digital-asset transactions. The company focuses on secure blockchain-based processing, efficient transaction costs, and broader access to crypto payments for businesses operating in a global market.
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Director of Technology Operations at CoinsPaid — Worldwide Remote

Lead CoinspPaid’s global Technology Operations transformation across Platform Engineering, Corporate IT, service management, and digital resilience. Shape reliable, secure infrastructure operations for production-critical financial systems.

RemoteFull-timeLeadEnglish RequiredOperations

Description

  • Lead the transformation of Technology Operations across Platform Engineering, Corporate IT, and Operational Excellence
  • Set the Technology Operations strategy, operating model, organizational structure, priorities, and transformation roadmap
  • Direct established technology functions through Heads, Leads, and other managers
  • Advance DevOps toward Platform Engineering to reduce operational toil and expand self-service
  • Establish shared production ownership between Engineering and Operations
  • Build Service Management around service ownership, incident and problem management, risk-based change control, and systemic failure prevention
  • Modernize Corporate IT into a secure, automated employee technology service
  • Identify organizational, technology, and operating-model gaps and convert them into improvement programs
  • Increase the maturity, reliability, scalability, and efficiency of operations supporting production-critical systems
  • Define operational metrics, track transformation results, and use insights to drive improvement
  • Own digital operational resilience, including continuity planning, disaster recovery, backup and restoration, resilience testing, recovery objectives, and crisis preparedness
  • Work with Security, Risk, and Compliance on ICT risk, third-party risk, audit readiness, and regulatory remediation
  • Ensure technology and operational risks are identified, prioritized, and resolved
  • Support audits, certifications, regulatory obligations, and related controls
  • Manage and optimize budgets, vendors, infrastructure investments, and external partnerships
  • Collaborate with Engineering, Security, Risk, Compliance, Product, Finance, and other business teams
  • Represent Technology Operations in cross-functional and executive forums
  • Prepare the technology organization for growth, more complex enterprise customers, new products, and a larger engineering function
  • Develop Heads and Leads while delivering measurable improvements during the first 6–12 months

Requirements

  • Significant leadership experience in Technology Operations, IT Operations, Infrastructure and Operations, Platform or Production Operations, Platform Engineering, or a comparable technology discipline
  • Experience managing managers across multiple teams or functions through Heads, Engineering Managers, Team Leads, or equivalent leaders
  • Prior experience as a Technology Director, VP or Head of Technology Operations, Platform or Infrastructure leader, or similar senior leader in a product engineering organization
  • Demonstrated success delivering substantial organizational or technology transformation
  • Experience building or advancing DevOps, SRE, or infrastructure capabilities toward Platform Engineering through self-service, automation, and reduced operational toil
  • Strong grasp of modern production ownership models and collaboration between Platform Engineering and product engineering teams
  • Experience supporting production-critical systems where availability, reliability, security, and operational failures have direct business consequences
  • Experience with IT and Service Management, including incident, problem, and change management
  • Experience transforming Corporate IT or employee technology services, including identity and access lifecycle, endpoint management, automation, governance, and employee self-service
  • Hands-on experience with business continuity, disaster recovery, and operational resilience, including BIA, RTO/RPO, backup and restoration, resilience testing, and remediation
  • Experience partnering with Security, Risk, and Compliance teams and managing technology and operational risk
  • Exposure to audits, certifications, regulatory obligations, and operational controls in financial or other regulated environments
  • Working knowledge of financial-services technology operations frameworks such as DORA is advantageous
  • Experience managing budgets, vendors, contracts, and technology investments
  • Comfort operating when requirements, organizational boundaries, or the final solution are still evolving
  • Proven ability to develop leaders and build autonomous teams
  • Ability to shift effectively between strategic priorities and operational issues
  • Strong stakeholder-management and communication abilities
  • Experience in fintech, payments, banking, financial infrastructure, or another regulated, production-critical technology environment is highly valuable

Benefits

  • Benefit Bar allowance of up to €230 per month
  • Fully remote work from almost anywhere
  • Optional office access and relocation support
  • Flexible, asynchronous-friendly working environment
  • Funding for courses, certifications, and professional development
  • Support for language learning
  • Cross-team learning and knowledge-sharing opportunities
  • Medical insurance or reimbursement, depending on location
  • Access to mental health support
  • Financial assistance for significant life events
  • Merchandise shop with a rewards system
  • Team offsites and company events

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