Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Prudential Financial is a global financial services company serving individual and institutional customers across the United States, Asia, Europe, and Latin America. Founded in 1875, the company operates across finance, insurance, and real estate, with offerings that include life insurance, annuities, retirement services, mutual funds, asset management, and real estate services. Its careers organization supports opportunities across a large international enterprise focused on helping customers build and protect their financial futures.
Director of Communications Technology Innovation
Lead Prudential Financial’s communications AI transformation from a hybrid Newark, New Jersey role. Scale governed workflows, develop technology partnerships, train teams, and measure productivity gains.
Description
- Lead the Communications AI transformation strategy and acceleration roadmap
- Move prioritized AI initiatives from experimentation into scaled, governed, repeatable adoption
- Identify and expand AI and automation applications, including prompt libraries, AI-enabled workflow acceleration, GEO/LLM optimization, reusable agents, and intelligent decision-support tools
- Collaborate with Technology Innovation & Operations, Global Technology & Operations, Information Security, Legal, Brand, Communications leaders, and external vendors
- Make sure AI tools are approved, secure, documented, and straightforward for teams to use
- Create practical training, playbooks, and change-enablement resources
- Build a champion network to sustain adoption across Communications
- Convert communications needs into requirements, pilots, and adoption priorities that align with enterprise standards and technology roadmaps
- Monitor adoption, quality, productivity, and user feedback
- Assess emerging AI capabilities and market developments, build business cases, and recommend opportunities
- Improve tools, workflows, and standards continuously using insights and feedback loops
- Report to the Vice President of Technology Innovation and Operations
Requirements
- Bring 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation, or a related transformation field
- Hold a bachelor’s degree in Technology, Computer Science, Communications, Business, or a related discipline; equivalent applied experience in AI or Communications Technology transformation may be considered
- Demonstrate practical fluency in generative AI, Copilot, LLMs, prompt engineering, automation, and communications technology platforms
- Translate AI capabilities into practical communications applications
- Have experience taking tools from pilot through adoption using requirements, governance, training, documentation, and continuous improvement
- Understand responsible AI, data privacy, information security, risk controls, and enterprise technology integration requirements
- Build effective partnerships across Technology, Information Security, Legal, Brand, vendors, and Communications teams
- Explain technical concepts clearly to non-technical audiences
- Lead change, build confidence in new tools, measure progress, and balance innovation with sound governance and communications judgment
Benefits
- Market-competitive base pay with annual bonus potential at every level
- Medical, dental, vision, life, and disability insurance
- Paid time off
- Parental and military leave
- 401(k) plan with company matching contributions of up to 4%
- Company-funded pension plan
- Wellness programs offering up to $1,600 annually toward eligible personal wellbeing purchases
- Work-life resources for parenting, housing, senior care, finances, pets, legal needs, education, emotional and mental health, and career development
- Education assistance for approved college degrees and accredited certificate programs
- Employee Stock Purchase Plan allowing shares to be bought at 85% of the lower of two prices
- Eligibility for a discretionary annual incentive program
- Access to learning resources, gigs, job opportunities, on-demand content, and networking
- Leadership development and learning opportunities
- Flexible work arrangements
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